Spacey73
Member
‘Obviously’ a smart meter is needed for this to work... I’m not completely stupid thank you.....
the smart meter is the unit under the stairs that was installed by the engineer.... the small crappy thing that shows me what the rate is...... is just an interface that connects over wi if to the smart meter under the stairs.
update: after much moaning they have miraculously decided to enable everything....shouldn’t have to do this to get service.
the smart meter is the unit under the stairs that was installed by the engineer.... the small crappy thing that shows me what the rate is...... is just an interface that connects over wi if to the smart meter under the stairs.
update: after much moaning they have miraculously decided to enable everything....shouldn’t have to do this to get service.
OThat was clearly a mistake, it is impossible for you to be on a smart tariff that obviously requires 30 min data without actually having a smart meter.
Certainly not helpful to have that kind of mistake, but how did you imagine it was going to work since you obviously were not taking meter readings at 00:30 and 04:30?
They will offer you a refund of some kind I have no doubt of that, but exactly how much and how they could possible calculate it without the meter readings I have no idea...