Octopus Go tariff billing

[G4WFT]

A question for those on the Octopus Go tariff. I've been with Octopus since mid-October and went on to the Go tariff after a few days. Since then I've not had one bill for electricity. I provide a meter reading for gas every month (no smart meter for gas) and get a bill for gas every month.
How often do you get billed for electricity?

 

[andyf1140]

A question for those on the Octopus Go tariff. I've been with Octopus since mid-October and went on to the Go tariff after a few days. Since then I've not had one bill for electricity. I provide a meter reading for gas every month (no smart meter for gas) and get a bill for gas every month.
How often do you get billed for electricity?

I'm in the same position, I get a gas bill every time I submit a gas reading but nothing for electricity. BTW I have a smart meter for gas but they don't seem to be collecting the data

 

[Spark1993]

Been on octopus go for years. My billing schedule for electricity is absolutely random, roughly 2-3 months apart. Gas on a standard tariff with Octopus is calculated monthly.

 

[JamesG601]

Likewise, mine's all over the place. They tend to catch up eventually.

 

[Yachtsman]

Likewise, mine's all over the place. They tend to catch up eventually.

+1

 

[btc1k]

You can e-mail them and ask to generate a bill, I did that every month for a few months, then now it comes automatically.

 

[G4WFT]

Thank you chaps for your replies. Sounds like sporadic billing for electricity is standard then! I might do as suggested and email them to request a bill. It would be nice to get a feel for how the pennies are stacking up. The other daft bit is that since joining them my direct debit payment each month is set at £68 - obviously nowhere near enough. I figure though that they will eventually adjust it and the money may as well stay with me in the meantime!

 

[Tony Hoyle]

I had to go the ombudsman in an attempt to get a bill after 12 months. They're currently stalling.. I have over 1k in payments but no idea of whether that's enough.

They have great deals but their backend billing is a clusterfuck.

 

[HenryT]

Ours seems to tick along perfectly - all bills appear online and have done since we started 12 months ago. Never see a paper one but don't think they do them anyway?

 

[Cloggie]

It worked for a few months for me, recently had an 8 month catch up electricity bill. Gas billing was fine

 

[Kietrax]

I had to nudge them for an electricity bill after about 3 months as I hadn’t had a bill since getting a smart meter fitted so had no idea where I was at! Happily since then I’ve been getting monthly gas & electric bills as expected. First electricity one was a bit of a monster though in terms of pages - 120 I think it was as it had 3 months of daily Go print outs! Thankfully all electronic, not printed

 

[phil4]

No electricity bills since Sept. Gas has been fine.

I've a smart meter, and explore my usage shows it all... but no bills. I've emailed and asked for one, but nothing so far.

I've been on Go for over a year, and first had this problem when they were missing the odd days reading from the Smart Meter. Turned out it was a defective meter, so they've updated the firmware, then got a few bills, and back to none since Sept.

 

[kelvin 660]

It seems if one half hour period is missing it stops generating electricity bills. You can use the API and it will tell you if there are any missing periods. If you have missing periods then email Octopus and they will get the data and submit a bill covering the missing bill periods. That's what I did...
API link
Octopus Energy APIs — Octopus Energy API 1.0 documentation

 

[Irata]

I've never had a bill automatically generated, I have to email.

I use the API to fetch half hourly readings and there are none missing, yet still the bill isn't generated.

When I enquired about this I was told that it's a beta product and so I should expect these issues.

So... Basically I email every couple of months and ask for a bill, which is then instantly generated.

 

[Marvin03]

Careful as per other similar posts if they are missing only 1 half hour reading then they bill you on standard tariff for that day. Even if you can get the reading. You have to complain to get it fixed

 

[Irata]

There may be more than one issue here. I check the itemised half hourly billing as well, never have I been charged the standard rate for any day ever. Every half hour accounted for and all the correct rate for time of day, it's lots of pages of billing to scan through.

Absolutely no missing half hour readings, yet no automatic billing for me ever.

The smart meters hold a copy of the readings for some time and they can be requested again by the supplier, so whatever the fault is can only really be within the way Octopus manage this.

Now... I wouldn't be surprised if different organisations all blame each other as is sadly often the case.

 

[Simavon]

Been with octopus since august, switched to go immediately. No electricity bill yet. They’re showing around £1100 in credit. I’ve done my own calculations based on downloading the data. Should be around £400 in credit. I’ve reduced the direct debit since they’re not adjusting it at all.

 

[yessuz]

I am just off with rep - updated bill should be my way within couple of hours... fingers crossed

 

[andyf1140]

Similar story here except when I contacted them they told me that the initial hand over reading was being disputed by shell. Still waiting for it to be resolved

 

[yessuz]

No worries - no uodates since last call...