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You need to email them...A question for those on the Octopus Go tariff. I've been with Octopus since mid-October and went on to the Go tariff after a few days. Since then I've not had one bill for electricity. I provide a meter reading for gas every month (no smart meter for gas) and get a bill for gas every month.
How often do you get billed for electricity?
hi Can I just check something please, I have the go tariff at 5p, i used 23kwh the other night in 3.43hrs what should the cost be? £1.15
thanks
thanks thought so, although the daily usage from the smart meter monitor seems far higher, will need to investigate a bit moreCorrect.
23kWh x 5p/kWh = 115p = £1.15
thanks thought so, although the daily usage from the smart meter monitor seems far higher, will need to investigate a bit more
Daily usage or daily charge? The smart monitor will indicate your pricing at cumulative high rate but you will be charged as per go dual rate on your bill.thanks thought so, although the daily usage from the smart meter monitor seems far higher, will need to investigate a bit more
I think mine stored even longer than that when I had a similar problem for over 6 monthsIn theory they shouldn't miss anything.. the meter has enough memory to store (IIRC) 3 months of events so a short loss of signal should mean nothing is lost.
So something is wierd at Octopus..
I think mine stored even longer than that when I had a similar problem for over 6 months
All I am looking at in the monitors is CURRENT usage.Yeah those monitors are essentially useless.. they don't support variable tariffs. Mine is in the bin. The octopus site has a good breakdown of your usage.
My in-house display used to have accurate prices and values for my GO tariff, but now it's all priced at the higher rate. Must admit I don't care as the billing is based on the half hour meter reads.Yeah those monitors are essentially useless.. they don't support variable tariffs. Mine is in the bin. The octopus site has a good breakdown of your usage.
That is the real problem. missing meter readings whether they matter or not!It seems if one half hour period is missing it stops generating electricity bills. You can use the API and it will tell you if there are any missing periods. If you have missing periods then email Octopus and they will get the data and submit a bill covering the missing bill periods. That's what I did...
API link
Octopus Energy APIs — Octopus Energy API 1.0 documentation