Octopus release the slots for my area on a Wednesday, so find the day they release the slots in your area.I’ve emailed Octopus three times and not even managed to get a link to book an appointment yet. It’s frustrating as I got my Zappi charger installed after two weeks even though it was a bit complicated with me being on a looped supply.
For the previous poster - try tweeting them - much quicker. I recently switched to Octopus just before the crazy price hikes and we are about 10 days into our supply. I contacted them today to enquire about smart meter installation and got a link straight backed and booked for mid November which I was quite pleased about. Next stop was to check the current tariffs. Oh hell their prices seem crazy now.
We are all electric and have night storage heaters. We cant park our MS close enough to the house to make a EV charger practical unfortunately. We could just about manage though via a three pin plug and 30-40 metre extension to charge that way although I know this would be slow. At the moment public charging here is free so we have no need to charge at home. I mention all of this just to give context in requesting whether anyone can comment on what the best smart tariff might be for us when we eventually get the smart meter installed? I had previously read about the Tesla specific plan they offered. Is that still available and relevant if we have no EV charger? Did it require you to get a powerwall fitted?
I need to do this to mine, it’s been installed a month, OctopusEnergy are telling me it hasn’t been commissioned properly.then rebooted the communications part of the meter.
Our smart meter has been sending readings to Octopus for over a month (but with the time offset I've previously noted). They're showing
"We're receiving the half-hourly readings we need from your smart meter!
Won't be long now, we're just getting everything ready for your new tariff."
Is this normal? Tariff shows as Octopus Go and has done since a fairly short period after readings became available.
Meanwhile they want us to try turning the entire house off for an unspecified period (I think an hour ought to be sufficient, but there's never a convenient time to have a power cut) to help diagnose the smart meter time offset. This is despite it being obvious from the meter data and our statements regarding when we charge the car vs the time the smart meter data shows the consumption.
I've had that for months.
They are now not billing me because they can't tell which way round my meter readings are despite getting readings every 30 mins
In theory, an engineer is coming to fix things for my smart meter today.... We shall see.... I've also raised a formal complaint with Octopus and threatened ombudsmen involvelemt. The lack of receipt of readings should have been flagged internally when they stopped in Feb rather than waiting for me to notice, report it, and then take best part of a year to bother doing something about it.Report them to ombudsman then they will bother to fix it