-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Octopus Smart Meter Experiences
- Thread starter DaveW
- Start date
tomorrowman
Member
I had a variation of this. Gas Meter reading where not showing up at Octopus but where showing on my IHD. After 6 months of no Gas Bills I submitted a manual reading (and got billed for gas finally) and dropped them an email to sort this nonsense out.
Got a response acknowledging the problem and resolution may take upto 4 weeks.
One week later gas readings showing up on my account - Let's see if my next Bill includes Gas & Electricity.
I know the problems can be frustrating but the saving's on Octopus Go are amazing
Just had my smart meter installed today so hoping to get onto Go ASAP, Gas isn't showing but elec currently is. Once I can see them I guess is when I'm good to go?
My whole Gas Meter was swapped out which i wasn't expecting, must have been an old one.
What does Go Faster involve, a 4hr window that you can choose for the cheaper rate?
My whole Gas Meter was swapped out which i wasn't expecting, must have been an old one.
What does Go Faster involve, a 4hr window that you can choose for the cheaper rate?
Go Faster has a multitude of options, from "simply" moving the 4 hour 5p window to start earlier/later, to 3 hour windows at 4.5p and 5 hour windows at 5.5p. Once you're on the basic "Go" you can then ask them to move you to Go Faster and if/when accepted you can choose which options you'd like to go with.
I've jut moved to Faster 4 hours from 20:30 today from the standard Go, so will get some benefot from general evening electricity usage in the house. Every penny counts!
RedMod3
Member
I wonder how you can get accurate billing when Octopus don't get the meter readings? Do you get billed more or less power at the cheap rate. This is one reason why I will never trust smart meters; I'm on Economy 7 with a solar diverter to heat our water when we generate surplus energy.
They wouldn't let me on GO without receiving smart meter readings, presumably to guard against this issue.
When you are on Go Faster are you restricted to 1 time change per month like changing between Go and Agile?
MrBadger
Badger out
What if you wanted a nice warm battery in the morning? eg. Go Faster 5H from 0130 will have a nice warm battery at 6:30 - they also do 3 and 4 hour tarrifs that end at 6:30.
Stranger Dings
Member
Any idea how you find details of Go Faster? I’m on Go, but can’t see any way of selecting the Faster option.
It’s a beta, if you email and ask they will tell you what is available and send a signup link.
I would sacrifice the warmer battery for a good few hours in the evening at cheaper rate of TV, washing machine, dishwasher etc.
fancealot
Member
I prefer the go faster 5h from 20:30 it allows us to do a quick wash and dry before bed as well as charge, my charging was about 4 and a half hours so the 5 hour is a much better option for me, although due to a late finish and some extra mileage I bit into the more expensive rate last night, still overall it works out cheaper. Last month was £67 for total electric use (with Mrs F home working), my previous diesel bill was £80 per week!
Go Faster has a multitude of options, from "simply" moving the 4 hour 5p window to start earlier/later, to 3 hour windows at 4.5p and 5 hour windows at 5.5p. Once you're on the basic "Go" you can then ask them to move you to Go Faster and if/when accepted you can choose which options you'd like to go with.
I've jut moved to Faster 4 hours from 20:30 today from the standard Go, so will get some benefot from general evening electricity usage in the house. Every penny counts!
Sorry - no idea. I didn't check as no intention of moving from the 20:30 option.
My IHD seemed to think off-peak times were 11:30pm to 6:30am (or somewhere roughly around those times) despite my switch to Go. It showed Go rates at the current time and I noticed the cheap rate was being displayed outside of the 12:30-4:30 window.
Website shows the correct times so I guess it is just a display issue. But, my storage heaters come on and go off at the wrong time too. So if I'm being billed according to website times but the storage heaters are switched at different times, I'll be paying peak rate prices for some of the time they are running. Not a massive problem as I can fit timers to them instead but a little annoying.
Since raising this with Octopus, my IHD now displays a flat rate unit price of 3.3p and a standing charge of 16.8p. Pretty nice if that were accurate but I doubt it! They're continuing to look into this.
Website shows the correct times so I guess it is just a display issue. But, my storage heaters come on and go off at the wrong time too. So if I'm being billed according to website times but the storage heaters are switched at different times, I'll be paying peak rate prices for some of the time they are running. Not a massive problem as I can fit timers to them instead but a little annoying.
Since raising this with Octopus, my IHD now displays a flat rate unit price of 3.3p and a standing charge of 16.8p. Pretty nice if that were accurate but I doubt it! They're continuing to look into this.
Llama.
Lurking somewhere up North
I had Octopus smart meters fitted over 2 weeks ago. They are still just showing a screen with no data.
So I’m still waiting to start a cheaper tariff.
How long did you all have to wait to get your new smart meters registered with the grid and showing usage data?
So I’m still waiting to start a cheaper tariff.
How long did you all have to wait to get your new smart meters registered with the grid and showing usage data?
kelvin 660
White SR+ with LFP battery
Have you made a manual "first" meter reading yet? It won't start reading until you have done that...
Similar threads
