Hi All. Just sent Octopus an email re a SMETS2 meter, they tell me that they are only fitting SMETS1, is that true ?
R
Mehul
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Hi Mehul,
Thank you for your response,
Good to hear that you are interested in smart meters and standard meter installations.
We're planning to roll out SMETS2 meters to all of our customers, as these newer meters should - in theory - be compatible with all suppliers. This means you won't lose any smart functionality when you switch energy companies, as can happen with current SMETS1 meters.
We recommend waiting for the newer models if you can, but if you're keen to proceed, can you reply and confirm that:
- You're happy for us to replace your existing meter with a SMETS 1 smart meter.
- Smart meters come in pairs, so if you've got gas, we'll replace that with a smart meter too.
- You're happy with us taking half-hourly reads so that we have the most accurate picture of your energy usage. If you'd prefer less frequently, let us know.
We've partnered with Smart Metering Systems PLC (SMS) for installations in your area. Their engineers are highly qualified, with lots of experience, and they'll ensure your installation is done safely and professionally.
You can book your appointment by logging onto your account and clicking "Replace with a smart meter" on your dashboard.
The three-time slots we have available for installations are 08:00 - 12:00, 08:00 - 18:00 or 13:00 - 17:00.
The engineer can arrive at any time during that timeslot. We need clear access to your meter and the surrounding area, especially if it's in a tight corner or cupboard. Someone over the age of 18 needs to be present for the whole appointment - generally no more than an hour and a half for an electric and gas exchange.
For your gas meter, please could you confirm if it's a meter on the wall or in a box on the ground?
p.s. if you're interested in smart meters, you can read more about them on our
blog, or you might like to read about our groundbreaking new tariff
Agile Octopus!
Smart blog -
https://octopus.energy/blog/smart-meters-should-i-upgrade-now/
Agile tariff -
Introducing Agile Octopus: The 100% green smart tariff with Plunge Pricing
Please follow the link below to book your smart meter installation:
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I do apologise for any inconvenience caused.
Thank you and have a lovely day ahead.
Kind Regards,
Dilon
Energy Specialist