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Official: Model S Service Plans

Catbiscuits

Member
Jan 22, 2020
247
288
Montclair NJ
To the best of my knowledge, every Model S and X (and 3) have zero light bulbs. All lighting is LED.

For Tesla to expect us to pay four figures for a defective headlight, that is somehow, arbitrarily NOT included in the ESA, is another example of "Great Products, Terrible Company."

Insanely poor customer service. They need to revise the ESA language ASAP. I would escalate this if I were you, but not sure if Tesla gives a damn anymore, at least at the middle-management level.

Let us know how it goes.
In fairness, BMW would not replace my headlights, which failed at 45,000 miles under warranty. It's not just Tesla. In fact, the last thing I yelled to the BMW stealer was "{$curseword} I'm buying a Tesla next, good luck to you and your stupid company." This was after the clutch blew up for the second time on that car (335xi). The second time they wouldn't pay for it saying I rode the clutch. While I paid it (what choice did I have?), I pointed out to the moron service writer that I'd been driving stick longer than moron had been alive. The good news is that since I went to Tesla, I've never had to own an automatic transmission.
 

vickh

Active Member
Dec 16, 2018
3,081
473
az
Very good point about anecdotal evidence. People posting on social media are self-selecting and may not be representative.
One source I always look at is Consumer Reports. They have been tracking vehicle maintenance issues among their readers for 50 years and appear to have a solid statistical foundation for their ratings. In their April 2020 issue, their ratings of the Tesla Model S showed:
  • Insufficient data for model year 2012
  • Average overall reliability for model years 2013, 2014, and 2017
  • Below average overall reliability for model year 2015 (uh oh, that is my year!)
  • Above average overall reliability for model year 2016
  • Below average overall reliability for model years 2018-2019
There are ratings in each of 17 separate systems/components as well. At a glance, the categories most likely to show lower-than-average reliability over the years are:
  • Noises/Leaks
  • Body hardware
  • In-car electronics -- this was the worst category, with lower-than-average reliability in 6 out of 7 years (and this was the only individual category showing below average in 2018-2019)
  • Drive system -- but only in 2013-2015. Since then, the drive system ratings have been well above average.
Of course, the ratings for a given model year will change over time. As the cars age, they may get either better or worse when compared to cars from other manufacturers for the same model year.

By the way, Model X seems to be much less reliable than Model S, and Model 3 (so far) is better.


  • Above average overall reliability for model year 2016
  • Below average overall reliability for model years 2018
what happened b/t 16 and 18? Tesla does mid-year changes so I wonder if this has to do with refresh/ AP 2.0 etc
 

TSLA Pilot

Active Member
Mar 12, 2013
1,670
2,307
United States
Anyone who bought ESA thinking about cancelling and getting a refund for the remaining extended warranty?

Not sure why this would be an issue?

We had an ESA on another MS and it was easy-peasy to get a refund when we traded it in some years ago.

On another, we used it as a MAJOR selling point when we sold it private-party (on cars.com) as it takes the worry out of the buyer's mind about post-warranty repairs.

For our current '19 and '20 MS Perf's, we purchased two ESA's at just before the 6 month point so as to lock in the slightly lower prices. We'll likely have to ask for refund on at least one of them as it's possibly going to be traded in for a new MS--it's becoming easier to do that than having to deal with Tesla Customer Service Hell when trying to get our MS's serviced.

Examples include unilaterally cancelled service appointments--without bothering to advise us, ordered parts don't show up, and those damn Uber credits vs. actual loaner cars.

Elon, what the Hell happened to this?!?

Creating the World’s Best Service and Warranty Program:

Creating the World’s Best Service and Warranty Program
Elon Musk, Chairman, Product Architect & CEO April 26, 2013
  • Fully loaded Model S Performance 85 cars or Tesla Roadsters as loaners
  • Tesla will seamlessly valet the loaner cars to your location
  • $600 annual service now optional with no effect on warranty
  • Unconditional warranty for Model S battery, even for user error
 
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tcoombes

Supporting Member
Jan 22, 2018
1,055
3,193
Northern California
Not sure why this would be an issue?

We had an ESA on another MS and it was easy-peasy to get a refund when we traded it in some years ago.

On another, we used it as a MAJOR selling point when we sold it private-party (on cars.com) as it takes the worry out of the buyer's mind about post-warranty repairs.

For our current '19 and '20 MS Perf's, we purchased two ESA's at just before the 6 month point so as to lock in the slightly lower prices. We'll likely have to ask for refund on at least one of them as it's possibly going to be traded in for a new MS--it's becoming easier to do that than having to deal with Tesla Customer Service Hell when trying to get our MS's serviced.

Examples include unilaterally cancelled service appointments--without bothering to advise us, ordered parts don't show up, and those damn Uber credits vs. actual loaner cars.

Elon, what the Hell happened to this?!?

Creating the World’s Best Service and Warranty Program:

Creating the World’s Best Service and Warranty Program
Elon Musk, Chairman, Product Architect & CEO April 26, 2013
  • Fully loaded Model S Performance 85 cars or Tesla Roadsters as loaners
  • Tesla will seamlessly valet the loaner cars to your location
  • $600 annual service now optional with no effect on warranty
  • Unconditional warranty for Model S battery, even for user error

Not an issue, just curious if anyone considered it and if so, why. I bought the 4 year ESA before 6 months of ownership on my S. That was not quite three years ago so I am still within the original factory warranty period. No service issues at all on my car, but I still plan on keeping the ESA for peace of mind in years 5-8.
 
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JimEG

Member
Jan 25, 2021
14
6
USA
Me in a 2015 85d wondering which months were below average (drive systems?) and hoping my November ‘15 slips into the 2016 for above average.

Anyone know the drive system changes and months for 2015/2016?
 

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