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Official: Model S Service Plans

Discussion in 'Model S' started by bonnie, Mar 16, 2013.

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  1. Catbiscuits

    Catbiscuits Member

    Joined:
    Jan 22, 2020
    Messages:
    241
    Location:
    Montclair NJ
    In fairness, BMW would not replace my headlights, which failed at 45,000 miles under warranty. It's not just Tesla. In fact, the last thing I yelled to the BMW stealer was "{$curseword} I'm buying a Tesla next, good luck to you and your stupid company." This was after the clutch blew up for the second time on that car (335xi). The second time they wouldn't pay for it saying I rode the clutch. While I paid it (what choice did I have?), I pointed out to the moron service writer that I'd been driving stick longer than moron had been alive. The good news is that since I went to Tesla, I've never had to own an automatic transmission.
     
    • Love x 2
  2. tcoombes

    tcoombes Supporting Member

    Joined:
    Jan 22, 2018
    Messages:
    1,046
    Location:
    Northern California
    Anyone who bought ESA thinking about cancelling and getting a refund for the remaining extended warranty?
     
  3. vickh

    vickh Active Member

    Joined:
    Dec 16, 2018
    Messages:
    3,055
    Location:
    az

    • Above average overall reliability for model year 2016
    • Below average overall reliability for model years 2018
    what happened b/t 16 and 18? Tesla does mid-year changes so I wonder if this has to do with refresh/ AP 2.0 etc
     
  4. TSLA Pilot

    TSLA Pilot Active Member

    Joined:
    Mar 12, 2013
    Messages:
    1,638
    Location:
    United States
    Not sure why this would be an issue?

    We had an ESA on another MS and it was easy-peasy to get a refund when we traded it in some years ago.

    On another, we used it as a MAJOR selling point when we sold it private-party (on cars.com) as it takes the worry out of the buyer's mind about post-warranty repairs.

    For our current '19 and '20 MS Perf's, we purchased two ESA's at just before the 6 month point so as to lock in the slightly lower prices. We'll likely have to ask for refund on at least one of them as it's possibly going to be traded in for a new MS--it's becoming easier to do that than having to deal with Tesla Customer Service Hell when trying to get our MS's serviced.

    Examples include unilaterally cancelled service appointments--without bothering to advise us, ordered parts don't show up, and those damn Uber credits vs. actual loaner cars.

    Elon, what the Hell happened to this?!?

    Creating the World’s Best Service and Warranty Program:

    Creating the World’s Best Service and Warranty Program
    Elon Musk, Chairman, Product Architect & CEO April 26, 2013
    • Fully loaded Model S Performance 85 cars or Tesla Roadsters as loaners
    • Tesla will seamlessly valet the loaner cars to your location
    • $600 annual service now optional with no effect on warranty
    • Unconditional warranty for Model S battery, even for user error
     
    • Like x 1
  5. tcoombes

    tcoombes Supporting Member

    Joined:
    Jan 22, 2018
    Messages:
    1,046
    Location:
    Northern California
    Not an issue, just curious if anyone considered it and if so, why. I bought the 4 year ESA before 6 months of ownership on my S. That was not quite three years ago so I am still within the original factory warranty period. No service issues at all on my car, but I still plan on keeping the ESA for peace of mind in years 5-8.
     
    • Like x 1
  6. FlatSix911

    FlatSix911 Porsche 918 Hybrid

    Joined:
    Jun 15, 2015
    Messages:
    6,473
    Location:
    Silicon Valley
    I have had no repairs under the ESA and I'm considering canceling and putting the credit toward the MCU2 upgrade.:)
     
    • Informative x 1
  7. calm-one

    calm-one New Member

    Joined:
    Dec 9, 2018
    Messages:
    4
    Location:
    Indiana
    Has anyone here decided to use third-party extended support warranty providers versus Tesla ESA?

    If so whom did you choose, curious on term and price and most importantly what was your experience with Tesla using such?

    An article on this: Tesla Warranty: An In-Depth Review

    Cheers
     
    • Informative x 1
  8. JimEG

    JimEG Member

    Joined:
    Jan 25, 2021
    Messages:
    14
    Location:
    USA
    Me in a 2015 85d wondering which months were below average (drive systems?) and hoping my November ‘15 slips into the 2016 for above average.

    Anyone know the drive system changes and months for 2015/2016?
     

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