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OK, so...did everyone get their cars by the end of 2019?

For those that ordered by the cut-off of December 8, did you receive your Model 3 by end of year?


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by definition, supechargers are not destination chargers or urban chargers.

You've been here 6 months. I've been here since before the first California supercharger was built. During peak times of every single day, many if not most California superchargers are full.

I've been here 6 months. What you said is an exaggeration. I often check the superchargers along I5 and many in the Bay Area, frequently. Most, if not all, have ample room during the day on weekdays. Weekends/holidays are a bit more crowded, but not "full".

e.g. I just did a quick check. Today is a heavy travel day, with many returning home for the holidays. The major stops on I5:
  • Gustine 4/12 stalls available
  • Harris Ranch 3/18
  • Kettleman 12/40
  • Button Willow 1/10
  • Bakersfield 2/10
  • Tejon 4/24
That's actually heavier than I've seen most weekends on Sunday afternoon. As I said, crowded but not full.
 
Based on reading several forums posts, it seems like the lower margin trims were the ones not delivered. LR AWD and M3P were easily delivered. So, let's test that hypothesis.. Anyone have a delivery date for 12/31/19 canceled, where you had a LR AWD or P M3 ordered?

LR AWD here still waiting, not even a VIN yet, should have had the car on the 28th at the latest based on what the website still says and what my SA said back when I could get ahold of him.

Kinda scratching my head at the folks blaming the US govt for Tesla's missed deliveries. I assure you the end of the year did not sneak up and surprise Tesla, it has been on the calendar for a while now. Tesla is the one who continued to claim (some say promise or guarantee, but those words are perhaps too strong in some cases) that ordering by a certain date would get you delivery in time for the tax incentive. It seems to me like they could have reacted to apparently unexpected demand a lot faster than they have, at least with better communication.
 
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Here is where we are at:

Ordered 12/06 after everyone single rep in the showroom verbally guaranteed I would get my car by EOY. I was skeptical but I put down my order for White/White SR+. I got my VIN, MPSA, signed my loan, wired Tesla my 10k down. A Tesla rep called me to set my pickup date as 12/30 at 3pm and assured me I would get car by EOY. I was feeling optimistic since my pick up day was the 31st. I sold my car and changed Holiday plans to stay in San Diego for pickup. My mom's birthday is on the 30th so we were going to pick up the car and go on a family dinner. I get a text on the 29th that my pick up has been pushed back to January. No other info as to when. Threw a wrench into my holiday plans.

I hope Tesla takes responsibility and makes this right. The manager at Carlsbad told me in a call that Tesla has historically compensated new owners for missed tax credits but that he had not received word from the higher-ups. I have read others on this forum tell me that they were told there would be no compensation. 1.8k is not much for a 45k+ car, but I hope Tesla makes at least a gesture.
Exactly my feelings. My time is valuable. If a product is delayed beyond their own delivery estimate and if causes loss of time or mobility (I also already sold my car based on their flawed estimate), that's on them. They're no longer the "new kid" on the block, the Model 3 is their second gen. They should be able to give proper ETAs, or -- as the case here -- make right when they mess up and end up jerking customers around.
 
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I bought a Model 3 from existing inventory in Westmont Illinois a week ago, and have been getting acquainted with the new car. My post purchase experience has not been stellar. I was assigned to work with a car specialist in Westmont who identfied himself by first name. He asked me to contact him if I had any issues. I noticed a trim misalignment and tried to reach someone but no one answered the phone. I tried making a service appointment through the app but got an error. Finally I just drove out there, just to find out that the service database shows the car belonging to someone else. They sent me back to sales, who says that they will need 3-4 days to resolve this issue with corporate. Apparently someone tried to order this car a while back and the service database still has their information.

Has anyone experienced such a thing? Is there another way to fix this problem, or is it even fixable? I am not driving the car out of concern that if I need roadside assistance, there may be no support.

I am in the same boat. Except my car shows as still being owned by Tesla because it was a demo with 250 miles on it when it was assigned to me. My app bombs out at the end of trying to make an appt, I am 30 versions behind on updates and not getting any, and when I went to the service center in person (they are the only ones could finally tell me that the car doesn't belong to me), they said they will not touch my car until I own it.

So you are probably right that we don't have roadside assistance either if we don't have warranty repair service.

There's no assurance that anyone is really working on fixing my issue, but plenty of people that will tell you that it will probably be resolved by waiting. So I could wait a long time and then find out that waiting was stupid because no one was working on it. There's clearly a plethora of things that can go wrong within Telsa's inner workings, but almost no one that works there that can actually do anything. They all just wait for the wizard behind the curtain to make a move.
 
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I am in the same boat. Except my car shows as still being owned by Tesla because it was a demo with 250 miles on it when it was assigned to me. My app bombs out at the end of trying to make an appt, I am 30 versions behind on updates and not getting any, and when I went to the service center in person (they are the only ones could finally tell me that the car doesn't belong to me), they said they will not touch my car until I own it.

So you are probably right that we don't have roadside assistance either if we don't have warranty repair service.

There's no assurance that anyone is really working on fixing my issue, but plenty of people that will tell you that it will probably be resolved by waiting. So I could wait a long time and then find out that waiting was stupid because no one was working on it. There's clearly a plethora of things that can go wrong within Telsa's inner workings, but almost no one that works there that can actually do anything. They all just wait for the wizard behind the curtain to make a move.

What a mess. When all else fails, send a tweet to Elon. Those tweets are monitored by corporate and people often hear back from a local manager after sending them.
 
I got mine too, and love it. BUT ... I feel very badly for those who ordered, were promised, and didn't get their cars. Regardless of who is at fault (Tesla, the US Govt, the whole process), it still sucks to be without your car. Don't let anyone tell you differently.

I really think that it is way too soon to even guess what happened in the last month or so. Only Tesla has the data, and we aren't about to see it. So we can't condemn Tesla. It may have been the results of circumstances beyond their control.

That said, the whole process of buying a Tesla is pretty nightmarish (one big melodrama!). It was nightmarish in October, November and early December when I ordered and took delivery of my car. Looking at people posting from Fremont yesterday (and in the days immediately prior), it was clear that Tesla has not yet learned to take a bad situation and handle it with grace. People were initially told a million things - whatever their SA could make up. Then Tesla tried to put people in small delivery slots. Those delivery slots kept getting moved and finally Tesla said come to Fremont when they called - even if the person lived a long way from Fremont. It turned out that even if Tesla did not call you, coming helped some get their cars. Sorry, but this is not Tesla's first rodeo, and they could have handled this better. They wasted a lot of people's time, and it really seemed like you had to see what was behind door #3 to get your car!

I think it's safe to say that someone at Tesla blew it - big time. I also think it's safe to say that it was not a malicious act of Tesla. They are talking a while (perhaps too long) to get their training wheels on. But a company with a $70B market capitalization does not need to take an extra $10K here, $5K there, etc. So no "bait and switch." Perhaps Tesla sent too many cars overseas and did not properly calculate what was needed at home. Either way, one miscalculation and "boom" - car allocations get screwed up.

Yes, there is a lot of demand in the US - and if Tesla plays it right, there always be for Teslas. So Tesla needs to play the customer satisfaction game soon. The stock market is a long-term game anyway. I hope they fired the person or persons whose incompetence led to the Q4 finish in the USA to be such a bad experience for many. It was kind of predetermined that with one factory in Fremont, Tesla would have a lot of trouble keeping all of their worldwide customers informed and happy. Hopefully this will get better in the future.

I hope that everyone who has a car to be delivered gets theirs really soon!
 
“30 versions behind” would be running software from ~2016, maybe earlier. ;)

Hope everything gets worked out soon.

Not according to TeslaFi

I am on 2019.31.103.1 288243e and that's 30 versions behind on their list, but I think it's a version from Sept. I don't know how Tesla does things, but that's how it's listed on that site. Check it out.
 
Not according to TeslaFi

I am on 2019.31.103.1 288243e and that's 30 versions behind on their list, but I think it's a version from Sept. I don't know how Tesla does things, but that's how it's listed on that site. Check it out.
Not every car gets every release, not by a long shot. The releases aren’t linear, most are bug fixes, and many are only intended for specific cars/configurations. General “wide” releases that go to the whole fleet tend to happen every 4-8 weeks.

31.x is indeed a bit old, so like I said hope they straighten things out soon. But that’s maybe 4 big wide releases behind (32.x, 36.x, early 40.x, and the recent 40.50.x release) ... not 30.
 
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LR AWD here still waiting, not even a VIN yet, should have had the car on the 28th at the latest based on what the website still says and what my SA said back when I could get ahold of him.

Kinda scratching my head at the folks blaming the US govt for Tesla's missed deliveries. I assure you the end of the year did not sneak up and surprise Tesla, it has been on the calendar for a while now. Tesla is the one who continued to claim (some say promise or guarantee, but those words are perhaps too strong in some cases) that ordering by a certain date would get you delivery in time for the tax incentive. It seems to me like they could have reacted to apparently unexpected demand a lot faster than they have, at least with better communication.
Exactly: communication.

Tesla's not getting out in front of this issue. They're instead leaving people hanging with not even a "sorry."
 
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Oh yeah, I forgot a couple more versions have come out since I last counted.

To be honest, this is not really a cause for concern. Your vehicle will get updates; it usually takes a few days to get added to the update database. Updates are pushed out by VIN number (but not necessarily sequential) - although releases seem to be getting wider distribution each release.

But have no fear - I suspect when your ownership issue gets resolved, that means the database is updated which means you'll be queued for a software push. 3 effects, 1 cause (unable to open support ticket, unable to get SW push, still showing as Tesla demo) ....
 
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