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One year since ordering the referral wheels. No luck yet!!

Discussion in 'Model S' started by sush88, Jun 7, 2019.

  1. sush88

    sush88 Member

    Joined:
    Jun 4, 2019
    Messages:
    25
    Location:
    San Jose
    Hi TMC members,

    TL;DR : I have ordered my set of arachnid wheels in May last year. I did not have any luck on receiving them even after multiple email and phone conversations.

    Initially when I clicked select from my mobile app in June 18, the order was placed to the first location on the list (Brisbane- AUS). Within minutes, I dropped an email to the referrals email with the screenshots mentioning the mistake and they corrected the delivery location to Fremont, CA. I had followed up multiple times after 6 months to check on the order but I end up hearing that the wheels are in transit and they were given away to some one else as I did not respond (I never received any call or email) or my order is still shipping (different story each time).
    I have been patiently waiting and trying to chek with the Fremont service once a month but nothing seems to work. Has anyone else been in the same situation? What worked for you. Any help is appreciated. I understand that the referral rewards get to us when they get to us but I am starting to think that one year is way too much time.

    P.S: I have not received the wall charger as well. Placed the order in Feb 19.

    Car: 2018 March build 75D
     
  2. sush88

    sush88 Member

    Joined:
    Jun 4, 2019
    Messages:
    25
    Location:
    San Jose
    Oops! typo. I typed June by mistake. Placed the order on May 27.
     
  3. Miles88

    Miles88 Member

    Joined:
    May 2, 2015
    Messages:
    21
    Location:
    Dacula, GA
    ordered mine Dec, 2018. Nothing, emails vague. So 3 weeks ago I went back and read how to claim wheels in the previous referral program. It said “schedule an appointment at SC” I scheduled last week, got an email reply that appointment was confirmed, showed up and now I have Arachnids.
    So schedule a SC appointment.
     
    • Helpful x 1
  4. sush88

    sush88 Member

    Joined:
    Jun 4, 2019
    Messages:
    25
    Location:
    San Jose
    @Miles88 : Thanks for the tip. I will schedule a service appointment.
     
  5. GoBeavs

    GoBeavs Member

    Joined:
    Feb 26, 2018
    Messages:
    85
    Location:
    Portland, Oregon
    I’m curious how this will go. When I selected the local service center (back in December 2018) it said they would reach out to me once the wheels arrived. Still waiting for that phone call :)
     
  6. Miles88

    Miles88 Member

    Joined:
    May 2, 2015
    Messages:
    21
    Location:
    Dacula, GA
    Told same. Waited...waited. That’s why I went back to read how to claim wheels. They changed it at some point to “schedule an appointment”. It worked. I asked “ how long have my Arachnids been here”, SC said I don’t know.
     
  7. Cerqui.Seattle

    Cerqui.Seattle New Member

    Joined:
    Jun 27, 2019
    Messages:
    1
    Location:
    Seattle
    Same, ordered referral 21inch for S. Silence. Called service center. Nothing. Thereafter, I just Scheduled an appointment on line for tires in mid-June 2019. Tesla service confirmed appointment and tires are now on. Great rims, horrible customer service. Hey, I got free tires and rims so I will give them grace.
     
  8. sush88

    sush88 Member

    Joined:
    Jun 4, 2019
    Messages:
    25
    Location:
    San Jose
    Thank you all. :)

    I had to drop off my car for a service that I had scheduled and before I could ask, the service center let me know that the arachnids are there and they would install them on my car. I have asked them to place them in the trunk. Looks like emailing the referral rewards alias will not help. Scheduling a visit at the service center is the right way to get it.

    Now, I need to move on to the next step - find a way to sell them. lol
     

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