I have a new Model S 100D and recently ordered all-weather floor mats for the Trunk and Trunk. The wrong mat was sent for the Frunk (the larger version for the S 100, not the smaller mat needed for the S 100D because of the front motor). I have sent 3 emails and two phone calls to my local dealer trying to get a response from the online service (no phone number--we are required to communicate with email only. Today, after more than 2 weeks, I finally got an email response that requested that I send all of the same information again. My local dealer in Raleigh has no way to communicate with the online shop. I will not order anything from the online shop again and will deal exclusively with the local service. I am wondering if my experience is unique or have others encountered this problem. Incidentally, I love my car and will put up with a lot to be able to drive it.
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Unfortunately it's not. I placed an order (1st week in October) for one of the weather jackets and they sent the wrong size. Several emails much later I haven't received the correct size (now out of stock) or a refund. I didn't know you could use a SC to order items... With that said the closest one to me is over 150 miles...
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