I asked the Ombudsman's Office for an update and received this:
"This Office is in ongoing discussions with the MTO. We cannot provide any timeline for the resolution of our inquiry, nor provide any indication of the result as we do not have the power to compel the Ministry to take any particular course."
Just to add on. We got our Model 3 last week (yay) and are at least eligible for a refund on the charger. However, there are no forms on the government website to apply for the refund now. We saved the old forms thankfully, but when I ask the MTO via twitter they keep telling me that there are new forms coming and they don’t when, etc. Been getting the same run around for a few weeks. It really feels like they’re trying to either not post the forms at all or are waiting till very close to the deadline to further screw people out of the incentive. Maybe something to add in to any future discussions with the powers that be.