Falkirk
Member
I got the same message but from Juan, an Early Resolutions Officer with the Ontario Ombudsman’s Office
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aaronbrighton
Member
Received the same yesterday, provided him the requested details and updated status.
After following up couple days ago on an email I sent a week ago to [email protected] (for which I received no response), I finally received a response from the MTO.
They claim our application was processed and placed on hold due to a missing bill of sale (god knows when they would have reached out to me to let me know if I hadn't inquired twice).
So the bill of sale was definitely submitted initially with the application on June 6th, and I resent it again yesterday. But maybe I have the wrong document?
For the bill of sale, is that not the signed "Mobile Vehicle Purchase Agreement" that was signed and provided by Tesla upon delivery? I'm hoping I have that right and they simply lost it.
yyzunderdog
Member
I received an email from the Ombudsman’s office as well (Richard). I gave him the info he asked for. Hopefully it helps push it along. Thanks to all here for the tip to submit the complaint.
Tony_YYZ
Tezler Guru
Just got an email from the EHVIP team again
Dear Applicant:
Your application under the Electric and Hydrogen Vehicle Incentive Program (EHVIP) has been approved for payment.
This message is to notify you that, in order to accelerate payment processing, all payments are being issued bycheque. These payments will not be made by Electronic Funds Transfer (EFT).
The incentive amount will be paid to the name listed on the application and the cheque will be mailed to the address listed on the application.
If you have any questions, please contact 1-866-767-0638.
EHVIP Team
Dear Applicant:
Your application under the Electric and Hydrogen Vehicle Incentive Program (EHVIP) has been approved for payment.
This message is to notify you that, in order to accelerate payment processing, all payments are being issued bycheque. These payments will not be made by Electronic Funds Transfer (EFT).
The incentive amount will be paid to the name listed on the application and the cheque will be mailed to the address listed on the application.
If you have any questions, please contact 1-866-767-0638.
EHVIP Team
Just got the same email 2 minutes ago...
Delivery June 6th
Submission June 7th
Complaint sent to Ombudsman Jan 9th
Another email sent to EVHIP Jan 14th
EVHIP generic reply that they are doing their best Jan 15th
Generic Ombudsman reply by Richard Jan 17th
Email from EVHIP that my rebate was approved Jan 18th
Blu-Ion
Member
June 8th... Finally got the Email
"Open up the Champagne.. .POP!!!!"
"Open up the Champagne.. .POP!!!!"
Woah Easy with the cork there! Until the money has cleared into my account, I'm not starting the celebration!
5_+JqckQttqck
Active Member
Veedio
Member
Me³. Just received the approval email (by cheque instead of EFT), after filing on June 6th and getting the Ombudsman involved last week.
Tumble weeds here (June 7th 11pm sub, June 8th 3am auto reply)
June 4th here and ditto. Hopefully that will make you feel bit better.
June 6th, 2018 application submition
Jan 17th, 2019 consent to the obudsman to make inquire about my application
Jan 18th, 2019 got email from EHVIP saying application is approved and payment will be issue by cheque. No specific ETA mentioned in email.
Jan 17th, 2019 consent to the obudsman to make inquire about my application
Jan 18th, 2019 got email from EHVIP saying application is approved and payment will be issue by cheque. No specific ETA mentioned in email.
Tony_YYZ
Tezler Guru
When the EHVIP team responded to me this past Monday, they said it takes 15-20 days from approval.
I'm also wondering how cutting manual cheques is more efficient than direct deposit.
RAM_Eh
Member
I got the two week email by cheque also. I thank all of you that put the pressure on....honestly I am way to busy to follow up.
BIG THANKS!!!!
June 6 submission.
BIG THANKS!!!!
June 6 submission.
My timing on this is exactly the same.
June 6 2018 submitted application
Jan 17 2019 consent to ombudsman to investigate on my behalf
Jan 18 2019 received email from EHVIP saying application is approved and payment will be issued by cheque
At least things are moving
Nygma51
Member
I'm with you Tony ... their statement does not have an internal logical consistency.
But wait ... they are giving me some of my money back ... so I'm cool .
Also got the email ... sent an email to the Ombudsman to "stand down".
Tony_YYZ
Tezler Guru
I was told by Jackie on Jan 14 that I was approved and needed to wait 15-20 days.
I think I got 1st batch of emails, if someone got the check, then it made me worrying
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