TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Order list

Discussion in 'CarbonOne Industries - Buyer Beware' started by CarbonOne, Sep 10, 2011.

  1. felixtb

    felixtb RsEU502,Sp+14274,XpEUSig4

    Joined:
    Jan 14, 2011
    Messages:
    684
    Location:
    Lausanne, CH
    yah he could because what I understand is that the people whom have actually received something from him are highly happy with the quality....... It's really quite sad.........!
     
  2. TEG

    TEG Teslafanatic

    Joined:
    Aug 20, 2006
    Messages:
    21,700
    Dog%20Ate%20My%20Homework.jpg
     
  3. TEG

    TEG Teslafanatic

    Joined:
    Aug 20, 2006
    Messages:
    21,700
    #43 TEG, Sep 28, 2011
    Last edited: Sep 28, 2011
    Seriously though - it is bizarre that he would organize all this effort only to let people down again...
     
  4. felixtb

    felixtb RsEU502,Sp+14274,XpEUSig4

    Joined:
    Jan 14, 2011
    Messages:
    684
    Location:
    Lausanne, CH
    I certainly hope you're right! but in that case why not just get us some pics of the progress, and tell us the truth about what is holding him up, instead of excuses of missed FEDex pickups and rain delays etc. etc. etc. truth inspires confidence, excuses and white lies do not............. it's all very sad and my patience is running on empty....
     
  5. doug

    doug Administrator / Head Moderator

    Joined:
    Nov 28, 2006
    Messages:
    16,838
    Location:
    SF Bay Area
    Those kind of excuses do not inspire confidence and reflect a real lack of commitment. Someone like that probably shouldn't be in business.

    The only reason he's still allowed to post here is because I feel that the members appreciate this line of communication.
     
  6. benji4

    benji4 Roadster 2.5 #0476

    Joined:
    Nov 7, 2010
    Messages:
    438
    Location:
    Tokyo, Japan
    Hi everyone, I originally suggested to John that he put his backlog up on the site and I worked with him on the format, how he should keep it updated, how he needs to fill orders in the order they came in, etc. I'm in touch with him a few times each week as well. Although certainly it is a huge disappointment he's missing deadlines again, we just need to let this play out and see what happens here. My feeling is that he really wants to get these parts completed and shipped out to people, he's not running, hiding, or changing his name. And the fact that all of can now view his complete backlog is a huge plus. No other Tesla owners in their right mind would order anything from him until that backlog gets taken care of. It's all out there now for everybody to see. He knows that his business is dead until he gets this taken care of.
     
  7. bonnie

    bonnie I play a nice person on twitter.

    Joined:
    Feb 6, 2011
    Messages:
    16,427
    Location:
    Columbia River Gorge
    I, for one, really appreciate the effort you've put in here. You're absolutely right. I'm in the mode of 'just report the facts and let people decide for themselves'. John needs to meet his commitments and he'll see a great deal of support. But this is in his hands.
     
  8. benji4

    benji4 Roadster 2.5 #0476

    Joined:
    Nov 7, 2010
    Messages:
    438
    Location:
    Tokyo, Japan
    Hi Felix, in my conversations with him he has let me in on some of the various problems he has had both in his business and personal life that have caused the long delays. As everyone can imagine, he is in a tough spot. But I still believe that he wants to get these orders taken care of. Results are the only thing that matters here of course for people that have paid real money for these parts, but at least it's a huge plus that he did get the backlog organized, put up on the site, and he is still in communication with people. It's just not the sign of a guy who is trying to run away from his responsibilities.

    Anyway, here is the current situation -- he is going to move shops again probably in two or three weeks. His goal is to at least get two or three orders off the backlog before the move. He'll be out of commission completely for about a week during the move, and I shared my opinion with him which he agreed on that he needs to at least knock 2 or 3 orders off before he makes the move. People just want to see SOMETHING happening with the backlog, something that lets them know that at least parts are being created and shipped out. Anyway, let's hope for some positive results!
     
  9. felixtb

    felixtb RsEU502,Sp+14274,XpEUSig4

    Joined:
    Jan 14, 2011
    Messages:
    684
    Location:
    Lausanne, CH
    #49 felixtb, Sep 28, 2011
    Last edited: Sep 28, 2011
    I am sorry for my frustrations. I do agree with all of you. John B your thoughts are always welcome since you have been able to keep a constant line of contact with john P. Thanks again and for the future, for all the work you do for us and specially john p., whom with out you would be.......... well we all know.....

    I will no longer post my frustrations here in all fairness to every one and john P in particular..... as long as he delivers.

    Please everyone do post when your parts have been delivered and john, as expected, please do post which parts have finally been sent so everything can be marked off as done. as was supposed to have happened anyway

    keep up the good work and best of luck :smile:
     
  10. AnOutsider

    AnOutsider S532 # XS27

    Joined:
    Apr 3, 2009
    Messages:
    11,957
    I don't have a horse in this race, but whatever the problem, this should be communicated to the customers. It sounds as if it's not and you're passing on the message -- which DOES sound like hiding and ducking responsibility.
     
  11. benji4

    benji4 Roadster 2.5 #0476

    Joined:
    Nov 7, 2010
    Messages:
    438
    Location:
    Tokyo, Japan
    Of course he should be communicating his problems to his customers, that is why he is in such a mess right now as you everyone can plainly see. But at the end of the day, what matters most is that people receive the parts they paid for. Much better late than never! I'll forgive the fact that he is not a great communicator if he can actually start shipping some of these parts (as I have seen him do in the past).
     
  12. Doug_G

    Doug_G Lead Moderator

    Joined:
    Apr 2, 2010
    Messages:
    17,876
    Location:
    Ottawa, Canada
    I would be ordering parts from him, too, if he weren't so flaky.

    I have a policy of not telling successful businessmen how to run their own companies. I'll make an exception here because he doesn't seem to be successful.

    If the volume of orders is too large for him, he should simply raise his prices. If the sales go down a little as a result, he'll still make more money and he'll be better able to handle the volume. Plus it would allow him to hire some extra help. In business you want to make money off the labor of others. If you're doing everything yourself you have a job, not a business.

    Raising prices might not even make the sales volume go down. Even a 50% increase would still bring him in under the competition. But, especially in a high-end market, the cheapest isn't necessarily the winner. You can compete on quality and service instead of just having the lowest prices. Competing solely on price results a race to the bottom.

    Finally, charging the full price up front is a bad idea. It's not just bad for the customers, it's bad for the vendor, too. It would introduce a lot of discipline if he charged a 30% deposit - enough to make sure the customer is serious, and enough to cover material inputs. Then he would be very motivated to ship product so he could get paid, which would be good for HIM as well as his customers.

    My two cents.
     
  13. AnOutsider

    AnOutsider S532 # XS27

    Joined:
    Apr 3, 2009
    Messages:
    11,957
    Sage advice here
     
  14. felixtb

    felixtb RsEU502,Sp+14274,XpEUSig4

    Joined:
    Jan 14, 2011
    Messages:
    684
    Location:
    Lausanne, CH
    Hi John P. Hope you had a good move to your new location and that you can begin to supply us with more continuous info and the parts.

    Please keep us posted thanks
     
  15. bonnie

    bonnie I play a nice person on twitter.

    Joined:
    Feb 6, 2011
    Messages:
    16,427
    Location:
    Columbia River Gorge
    I just sent John a note. The sills arrived this morning, after I arranged for a courier to go pick up and handle the shipping on my behalf. Jaff's sills and Benji's parts were supposed to be included, but were not ready for the courier. (The plan was to get everything shipped to me and I would forward it on.)

    So while I'm happy to finally have something, the quality of what I've received is not the same as what some of you received earlier. The scratches didn't photograph well, but the discoloration and lack of finish in a number of places were picked up by the camera. Do I believe a passenger would notice? No. Is it the quality I paid for? I'll let you judge from the photos if I'm being too picky.

    DSC_1326.JPG DSC_1327.JPG DSC_1346.JPG DSC_1349.JPG DSC_1353.JPG DSC_1354.JPG DSC_1356.JPG
     
  16. Mycroft

    Mycroft Life happens

    Joined:
    Jun 18, 2011
    Messages:
    1,599
    Location:
    On my boat
    You're right, those are some obvious flaws. He just shoved them out the door. You probably don't have much recourse at this point.
     
  17. NigelM

    NigelM Recovering Member

    Joined:
    Apr 3, 2011
    Messages:
    13,386
    Location:
    Northern Virginia
    John moving to Florida?

    This from Craigslist. John looks to be on the move:

     
  18. dpeilow

    dpeilow Moderator

    Joined:
    May 23, 2008
    Messages:
    9,151
    Location:
    Winchester, UK
  19. dpeilow

    dpeilow Moderator

    Joined:
    May 23, 2008
    Messages:
    9,151
    Location:
    Winchester, UK
  20. AnOutsider

    AnOutsider S532 # XS27

    Joined:
    Apr 3, 2009
    Messages:
    11,957
    Kids these days :tongue:
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC