We're already a few days in to the process and things are going a bit wonky.
I order last Sunday (6th Sept), and all seemed ok. Tasks were assigned which I completed the first delivery.
Already on the Monday 7th Sept, I've been sent a "Delivery Appointment Confirmation" for 23rd Sept. Which I thought a bit odd... but onwards.
I then completed trade in, finance and registration.
Trade in was for my existing PCP'd car, so I need to settle that, luckily Tesla's offer was above that. I uploaded the settlement letter with that figure on it. Finance was fine, then registration.
This is when it then goes wonky. Yesterday - it changes to next steps, where my final payment is them paying me £11,500... which is wrong (they need me to pay them, and them to settle the finance on my existing car). But the task was "wait while we draw up the final contract and work out the final payment".
I emailed the tesla chap who took my order, he said to email deliveryGB@ so I did, but didn't hear anything back.
This morning it's gone even more wrong. Next steps is now showing "Payments", and says to wire the final payment to tesla. It then says the amount due is -11,500 and that "Your final payment was received".
Any ideas?
I order last Sunday (6th Sept), and all seemed ok. Tasks were assigned which I completed the first delivery.
Already on the Monday 7th Sept, I've been sent a "Delivery Appointment Confirmation" for 23rd Sept. Which I thought a bit odd... but onwards.
I then completed trade in, finance and registration.
Trade in was for my existing PCP'd car, so I need to settle that, luckily Tesla's offer was above that. I uploaded the settlement letter with that figure on it. Finance was fine, then registration.
This is when it then goes wonky. Yesterday - it changes to next steps, where my final payment is them paying me £11,500... which is wrong (they need me to pay them, and them to settle the finance on my existing car). But the task was "wait while we draw up the final contract and work out the final payment".
I emailed the tesla chap who took my order, he said to email deliveryGB@ so I did, but didn't hear anything back.
This morning it's gone even more wrong. Next steps is now showing "Payments", and says to wire the final payment to tesla. It then says the amount due is -11,500 and that "Your final payment was received".
Any ideas?