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Order to PTO Submission Timeline (36 Days) - San Jose, CA - PG&E

g5mY

Member
Oct 2, 2020
25
10
San Jose
Had this in another thread, but in case anyone searches for San Jose, CA; Tesla and PG&E

Located in San Jose, CA.

2/17 - Ordered: Changed design in first week to match what other companies said would be the most producing; This took some going back and forth - Never a problem getting a hold of sales advisor by phone, but just delay in the plan being updated.

2/26 - Agreement Signed

3/11 - Assessment Team came out; Said I needed an MPU Upgrade since I have a 100amp single switch

3/13 - Got Text Install is scheduled; I guess I don't need a MPU Upgrade. Called Tesla and they said they are good with panel and work around it without doing MPU.

3/18 - Installed; Arrived at 7am; 6 person crew - done by 4pm; Installed a second panel underneath my main panel and tied it in inverter there.

3/23 - Got a call in the evening that City of San Jose inspector coming out the next day. Tesla will call and give a time window.

3/24 - Got a call at 7:30am from Tesla saying City will be there at 8am and they'll be there a couple minutes before. City inspector wanted a thicker ground wire. Rep called a team - they were there in less than 30 minutes and replaced the ground wire. City passed the inspection. Later in the evening got the invoice to pay.

3/25 (Today @ 8am) - Wanted to use a credit card; Called Tesla Billing and paid with my CC.

3/25 (Today @ 8:30am) - Received PGE emails about PTO Submission; Signed Agreement.

PTO submission to PTO approval - Let's see.

Overall, once you're in the pipeline to get the process moving, it's been pretty handsfree. I thought I'd be dealing with a lot more based on what I was reading on reviews, etc. Decided with Tesla since it was $8k-17k cheaper than the other 10 estimates I got over the last couple months. Just waiting for PTO now, which the Tesla inspector approximated 2-4 weeks. We'll see since every estimate of time I have been given has been a lot longer than the event occuring..
 

Vines

Active Member
Jul 20, 2018
1,828
2,101
Silicon Valley, CA
Had this in another thread, but in case anyone searches for San Jose, CA; Tesla and PG&E

Located in San Jose, CA.

2/17 - Ordered: Changed design in first week to match what other companies said would be the most producing; This took some going back and forth - Never a problem getting a hold of sales advisor by phone, but just delay in the plan being updated.

2/26 - Agreement Signed

3/11 - Assessment Team came out; Said I needed an MPU Upgrade since I have a 100amp single switch

3/13 - Got Text Install is scheduled; I guess I don't need a MPU Upgrade. Called Tesla and they said they are good with panel and work around it without doing MPU.

3/18 - Installed; Arrived at 7am; 6 person crew - done by 4pm; Installed a second panel underneath my main panel and tied it in inverter there.

3/23 - Got a call in the evening that City of San Jose inspector coming out the next day. Tesla will call and give a time window.

3/24 - Got a call at 7:30am from Tesla saying City will be there at 8am and they'll be there a couple minutes before. City inspector wanted a thicker ground wire. Rep called a team - they were there in less than 30 minutes and replaced the ground wire. City passed the inspection. Later in the evening got the invoice to pay.

3/25 (Today @ 8am) - Wanted to use a credit card; Called Tesla Billing and paid with my CC.

3/25 (Today @ 8:30am) - Received PGE emails about PTO Submission; Signed Agreement.

PTO submission to PTO approval - Let's see.

Overall, once you're in the pipeline to get the process moving, it's been pretty handsfree. I thought I'd be dealing with a lot more based on what I was reading on reviews, etc. Decided with Tesla since it was $8k-17k cheaper than the other 10 estimates I got over the last couple months. Just waiting for PTO now, which the Tesla inspector approximated 2-4 weeks. We'll see since every estimate of time I have been given has been a lot longer than the event occuring..
San Jose is a dream to get a permit. Its online, and you get it without any review.

Glad to hear your install was so quick and easy, and passed final inspection without too much trouble.
 
  • Like
Reactions: holeydonut and g5mY

cali8484

Member
Jul 8, 2018
117
53
California
Had this in another thread, but in case anyone searches for San Jose, CA; Tesla and PG&E

Located in San Jose, CA.

2/17 - Ordered: Changed design in first week to match what other companies said would be the most producing; This took some going back and forth - Never a problem getting a hold of sales advisor by phone, but just delay in the plan being updated.

2/26 - Agreement Signed

3/11 - Assessment Team came out; Said I needed an MPU Upgrade since I have a 100amp single switch

3/13 - Got Text Install is scheduled; I guess I don't need a MPU Upgrade. Called Tesla and they said they are good with panel and work around it without doing MPU.

3/18 - Installed; Arrived at 7am; 6 person crew - done by 4pm; Installed a second panel underneath my main panel and tied it in inverter there.

3/23 - Got a call in the evening that City of San Jose inspector coming out the next day. Tesla will call and give a time window.

3/24 - Got a call at 7:30am from Tesla saying City will be there at 8am and they'll be there a couple minutes before. City inspector wanted a thicker ground wire. Rep called a team - they were there in less than 30 minutes and replaced the ground wire. City passed the inspection. Later in the evening got the invoice to pay.

3/25 (Today @ 8am) - Wanted to use a credit card; Called Tesla Billing and paid with my CC.

3/25 (Today @ 8:30am) - Received PGE emails about PTO Submission; Signed Agreement.

PTO submission to PTO approval - Let's see.

Overall, once you're in the pipeline to get the process moving, it's been pretty handsfree. I thought I'd be dealing with a lot more based on what I was reading on reviews, etc. Decided with Tesla since it was $8k-17k cheaper than the other 10 estimates I got over the last couple months. Just waiting for PTO now, which the Tesla inspector approximated 2-4 weeks. We'll see since every estimate of time I have been given has been a lot longer than the event occuring..

What did you get installed?
 

5150Code3

Member
Mar 15, 2021
7
0
NorCal
Contra Costa county in NorCal. Added 12 panels and a PW to an existing Tesla 11 panel prepaid lease.

3/05 - Passed inspection
3/06 - Paid for system (CCard)
3/12 - Received PGE Interconnection Request Confirmation
3/17 - Received PTO
 

g5mY

Member
Oct 2, 2020
25
10
San Jose
Contra Costa county in NorCal. Added 12 panels and a PW to an existing Tesla 11 panel prepaid lease.

3/05 - Passed inspection
3/06 - Paid for system (CCard)
3/12 - Received PGE Interconnection Request Confirmation
3/17 - Received PTO
That’s quick. Was it because you already had a system operating?
 

aesculus

Still Trying to Figure This All Out
May 31, 2015
4,321
2,466
Northern California
Well I have prior PTOs on solar and PWs and my net new 5kW Solar Roof add on is now over three months after install, payment and inspection without a PTO (on PG&E too).
 

aesculus

Still Trying to Figure This All Out
May 31, 2015
4,321
2,466
Northern California
I wrote to Tesla Customer Support and got an email back that stated they submitted the PTO request and it was rejected. Nothing more. No reason. No estimate of new submission or action taken.:mad:
 

g5mY

Member
Oct 2, 2020
25
10
San Jose
I wrote to Tesla Customer Support and got an email back that stated they submitted the PTO request and it was rejected. Nothing more. No reason. No estimate of new submission or action taken.:mad:
That's not good. Have you called PG&E with your reference number to see why it was rejected? Might need to connect Tesla with PGE on the same email thread to sort it it.

I called PGE yesterday to just make sure they had everything. The Rep said they got everything and it was just being reviewed.
 

SaveOurPlanet

Member
Jan 6, 2018
186
109
San Francisco
I called PGE yesterday to just make sure they had everything. The Rep said they got everything and it was just being reviewed.

Lucky you, Tesla finally submitted my Interconnection request Thursday too, when I called PG&E yesterday they just told me they have received everything from Tesla and things look to be in order. Still waiting.
 

5150Code3

Member
Mar 15, 2021
7
0
NorCal
You already had PTO with the prior solar so I could see that being a factor.
True, my installer left my new system running with the excuse that I already had an existing system running and the new system would be grandfathered in.
Somewhat faulty logic, but it payed off nicely not to disagree.
 

SaveOurPlanet

Member
Jan 6, 2018
186
109
San Francisco
Should hopefully happen soon.

I have travel plan so I was so tempted to leave the system on before taking off, but I already had a lot of backfeed to the grid so I turned it off before I left. While 200 miles away I got congrats text and emails from everyone, PG&E, generic Tesla and project advisor, should have left it on, now I have to wait another 2 weeks.
 

zonela

Member
Jul 30, 2018
77
39
Bay Area
Location: Bay Area

11/2020: Ordered 4.08kW system.
3/08/2021: Installation completed.
3/15/2021: Inspection completed.
3/16/2021: Received PGE email about interconnection and signed.
3/25/2021: Paid Tesla invoice in full (used CC)
..
4/8/2021: Today still waiting for PTO.

It's been almost three weeks after inspection, should be hearing good news anytime soon and finger crossed.
 

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