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Order update issue

Discussion in 'Model 3: Ordering, Production, Delivery' started by sanjeevh, Nov 27, 2018.

  1. sanjeevh

    sanjeevh Member

    Joined:
    Nov 23, 2018
    Messages:
    60
    Location:
    Chicago
    Hi

    I placed an order my M3 AWD black exterior with black interior on 11/21 but after coming home we changed our mind and decided to go with white interior. I called my rep immediately, I was told he has submitted the case to update my order.

    It’s been 4-5 days and I am still seeing old info under my Tesla account.

    Is it normal that it takes that much time to update the order?

    Will I still get delivery in December to get benefit of fed tax rebate?

    Thought?

    Thanks,
    Sam
     
  2. 75Shappyt

    75Shappyt Member

    Joined:
    Jan 18, 2018
    Messages:
    330
    Location:
    Kansas City, Mo.
    it's always best to know what you want when you place your order, it goes much faster, and it's so much easier, with all the orders Tesla is getting and working to get them out quickly, now Tesla has to go back and change it. I hope you get your car before Dec. 31,
     
  3. sanjeevh

    sanjeevh Member

    Joined:
    Nov 23, 2018
    Messages:
    60
    Location:
    Chicago
    That’s for the reply. My rep told me I should be able change color until VIN is assigned and it won’t affect my delivery date but my account doesn’t Sho edit button at all so I cannot do it myself.

    I am still not able to understand why it takes that much time just to update the order details in my account.
     
  4. jsrawa

    jsrawa Member

    Joined:
    Apr 11, 2016
    Messages:
    976
    Location:
    Colorado
    My IDA submitted a change request on 10/24, I still have no update in my account and they keep telling me to wait. If you want to change I recommend cancellation and reorder before 11/30! Unfortunately I can’t cancel my order because they previously assigned and removed a VIN.
     
  5. sanjeevh

    sanjeevh Member

    Joined:
    Nov 23, 2018
    Messages:
    60
    Location:
    Chicago
    I spoke with Tesla branch manager today, he said they submitted my request yesterday (although I asked since last week).

    I heard it can take 4-5 days to update on your account. I am not sure if this impacts my delivery date?

    Do you guys know if all orders places before nov 30th will definitely be delivered before end of this year?
     

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