We recently received our third Tesla so we are not new to the company or cars. We were hoping that the Company would have improved its service since our first car 3 years ago. Our past problems include delivery QA issues, confirming appointments and not showing up, and a serious lack of communications.
Unfortunately, Tesla STILL gets a grade of F for customer service, communication, and delivery. We live in Austin and should have received at least a 60-day temp registration since the DMV appointments were 45 days out. TESLA should have known this since they stood in line (presumably) the day of our delivery! Instead we got a 30 day reg and notified them of the problem. The fact that we only got a response days after the original message is yet another RED FLAG in a long list of red flags for our most recent purchase including:
The above WILL be our story to anyone who asks about our Tesla from this point forward! It will be shared in social media. This is not the level of service that we expect for a 60k+ new vehicle.
It is amazing that this situation keeps getting worse at this point!!!!
Unfortunately, Tesla STILL gets a grade of F for customer service, communication, and delivery. We live in Austin and should have received at least a 60-day temp registration since the DMV appointments were 45 days out. TESLA should have known this since they stood in line (presumably) the day of our delivery! Instead we got a 30 day reg and notified them of the problem. The fact that we only got a response days after the original message is yet another RED FLAG in a long list of red flags for our most recent purchase including:
- Reducing the offer for our trade in vehicle (another Tesla Model 3 performance) by 5k AFTER our order was placed with NO communication or explanation
- Not clearly disclosing the document requirement until AFTER our order (They required a SIGNED copy of the title for our trade in to be mailed to them!?!)
- Communicating a delivery date and location and not showing up (I still have the screen shot with the time and location from the site)
- I needed to track down an associate and I had to arrange delivery HOURS after our appointment
- Provided temp registration that did not provide enough time for us to make an appointment with Tx DMV for permanent registration
The above WILL be our story to anyone who asks about our Tesla from this point forward! It will be shared in social media. This is not the level of service that we expect for a 60k+ new vehicle.
It is amazing that this situation keeps getting worse at this point!!!!