DougIngraham
Member
Rebooting the console does not solve the problem, even playing music from a USB stick is affected by this. Waiting a couple of days until Spotify comes back on line does fix the problem. Obviously this is not proof, but the correlation between sound system working and being connected to the servers is very strong. The SC guys didn't seem surprised that it all hangs together and kept coming back to the fact that the servers were having problems and there was nothing they could do. Maybe this is peculiar to Europe/Scandinavia?
Amen to that!!
That is a truly screwy issue. I only have to drive about 15 miles from where I live to have no cell service of any kind. Local radio still works as does the USB and bluetooth audio. And the turn signals audio works. When the cell service is gone none of the streaming services can work. I don't have spotify so yes it could be something to do with the implementation of that. But the car should not even be trying to talk to the streaming services unless you are trying to listen to them. And of course you better have the key fob with you if you drive out of cell service because your phone is no longer a key to your car in this situation.
The way the sound system works is the center console sends audio to the amplifier. It selects the source. In the case of a streaming service it is the source as it converts the data from the streaming service to either electrical signals sent to the amplifier or CAN messages to the amplifier. The turn signal audio is probably combined in software after the volume control although there could be a hardware element to this. A lot of this could also be done on an audio CAN bus. At least in the US the car only can talk to Tesla's servers. Tesla's servers act as a proxy/firewall. This has good and bad side effects. It would be interesting to look at the schematics of this portion of the car. Tesla needs to provide this kind of information about the car.
I would try it again. Select local radio, USB, or even a bluetooth source. Don't have a streaming service selected. Whatever you select as a source should look like it is working. Perhaps the display updates when the content changes even though you can't hear anything. Now reboot the center console. If I remember correctly you hold down both scroll wheels on the steering wheel for more than 5 seconds. The center console should go away for 20 or 30 seconds. Seems like an eternity. The dash display will continue to operate showing some things like velocity. If the dash goes out then you rebooted the wrong one. The local radio station seems to me to be the least likely to try to talk to the internet when operating. USB stick could try to look up album art.
Good luck. There should be some managers fired at Tesla due to incompetence over these simple software issues with the infotainment system. The other side of this is probably anyone with any competence is working on autopilot. Hint to Tesla, throwing more bodies at autopilot is not going to get it done faster.