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Outage connecting to cars today (July 13)?

Discussion in 'Canada' started by BBone, Jul 13, 2017.

  1. BBone

    BBone Member

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    May 17, 2016
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    Location:
    Thornhill, Ontario, Canada
    I'm in the GTA and can't connect to my S or X via the app. Login is OK but the app can't reach the cars. Also in car no streaming. Called Tesla tech support and they don't know but guessed it may be related to a Rogers outage issue that has been reported. Just FYI and seeing if anyone else is having these issues.
     
  2. RAM_Eh

    RAM_Eh Member

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    Dec 10, 2013
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    Location:
    Toronto ON
    No issues on my end. Worked this morning at 7 am and just checked now. All good.
     
  3. BBone

    BBone Member

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    Location:
    Thornhill, Ontario, Canada
    Tesla tech said in Canada depends on the SIM card in the car. If it's Bell or Telus OK today but if it's Rogers might be out. Misery loves company so hoping it's not some weird thing affecting both my cars and is instead some kind of network issue that can be resolved at their head end.
     
  4. Doug_G

    Doug_G Lead Moderator

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    I've seen the occasional outage now and again... but not today.
     
  5. slam

    slam Member

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    Jun 11, 2014
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    Location:
    Lam
    My MS has no cell connectivity today, I think I'm in the same boat as you @BBone.
     
  6. BBone

    BBone Member

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    Location:
    Thornhill, Ontario, Canada
    slam - feelin a bit better knowing that. Hope we get a fix soon.
     
  7. Jaff

    Jaff Active Member

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    Location:
    Grimsby, Canada
    I have Rogers as my provider...I just checked and I can see both vehicles in the Tesla app.
     
  8. BBone

    BBone Member

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    Location:
    Thornhill, Ontario, Canada
    Update from Tesla: there is a LTE outage in the GTA. Doesn't affect everyone and they are looking into it.
     
  9. dk1888

    dk1888 New Member

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    Happened this morning in Vancouver too. It's back now though.
     
  10. mrElbe

    mrElbe Active Member

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    Took a drive at 11:00 to 12:00. My LTE was and still is out.
     
  11. Vawlkus

    Vawlkus Member

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    Feb 28, 2017
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    Location:
    Halifax
    Wonder if that's why I can't connect to my X here in Halifax. Worked at 6am, but hasn't since.
     
  12. skhenry81

    skhenry81 Member

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    I'm on 3G and all systems are go!
     
  13. Dutchie

    Dutchie Member

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    Was out here in Vancouver this morning, later it went on and now out again. Called servic and they said it is a Canada wide issue and they are working on it.. (Forgot to pay bill perhaps;))
     
  14. BBone

    BBone Member

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    Thornhill, Ontario, Canada
    I was silly enough to have the intermittent problem this morning. And when I thought it was good to go I used the App to do keyless driving. Huge mistake +++ Got stuck at work when the outage happened again and I couldn't get keyless anything to work. So had a not so happy wife drive out to give me the key fob to get home. Lessons learned in the new world of tech. Have a backup using old(er) tech.
     
  15. Struja

    Struja Member

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    Jun 27, 2017
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    Location:
    Toronto, Canada
    Ditto for me in the GTA. Service okay on the morning drive but nothing in the afternoon. My car has Rogers...but I had no idea some had Bell.

    Is that choice and can we switch?
     
  16. mrElbe

    mrElbe Active Member

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    • Informative x 1
  17. dmd2005

    dmd2005 Member

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    Location:
    Abbotsford, BC, Canada
    Both my X and S are currently out of 3G/LTE service in the Abbotsford/Mission area. I thought it was the software updates I installed on both vehicles last night and tried resetting the screen multiple times. Hope they get it up and running soon.
     
  18. dk1888

    dk1888 New Member

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    Looks like it's down again in Vancouver
     
  19. mrElbe

    mrElbe Active Member

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    Still no LTE service here.
     
  20. rpm001

    rpm001 Member

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    Location:
    Toronto
    Was out for me today too on my trip from Peterborough back into the GTA.
     

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