Tesla Motors Club
I just wanted to share my service experience living on Kauai because I had no idea how it would go. I didn't buy my car here, I had it shipped from the mainland when I moved here.
My daytime running light went out. No indication from the car, I just noticed it in a reflection .... which I thought was odd. You'd think it would know. Anyways, so I tried calling the Honolulu service center and couldn't get ahold of a person. So I scheduled a service appointment in the app and wrote in the notes "I'm on Kauai, I'm not shipping my car to Oahu."
It took about 5 days for someone to call me and confirm that they saw my note and would be sending a replacement headlight with a mobile technician to my house. They had to order the part which took about two weeks. From the day I called until install it was about 40 days.
Everyone I talked to was super helpful. They called me at least 3 times to keep me updated on the appointment and the status of replacement parts.
Hopefully it's that easy to have someone come out and install the FSD computer.
My daytime running light went out. No indication from the car, I just noticed it in a reflection .... which I thought was odd. You'd think it would know. Anyways, so I tried calling the Honolulu service center and couldn't get ahold of a person. So I scheduled a service appointment in the app and wrote in the notes "I'm on Kauai, I'm not shipping my car to Oahu."
It took about 5 days for someone to call me and confirm that they saw my note and would be sending a replacement headlight with a mobile technician to my house. They had to order the part which took about two weeks. From the day I called until install it was about 40 days.
Everyone I talked to was super helpful. They called me at least 3 times to keep me updated on the appointment and the status of replacement parts.
Hopefully it's that easy to have someone come out and install the FSD computer.