Has anyone encountered any problems during the delivery of their new Tesla?
Our experience was super stressful, found some nicks and dings, paint defects, chipped paint, the ambient light not functioning on the driver’s passenger seat, 2nd fob acting up, melted window molds and chrome trim, bumper not aligned properly etc.
When we got our MS the SA we were dealing with was “absent” but I felt like she purposely left early so that she does not have to do the delivery herself on that day.
Got the car around 7pm, was too dark to notice all the defects but managed to see some and told the guy who was handling us about it that it was okay. I told him no, we aren’t buying a $105k ++ car with these defects and told him that we will document whatever we find and they should fix it at no cost.
He said we only have 7 days.
We are going out of the country this coming week and I scheduled service but it won’t be till the 7th of January.
We were able to talk to our original SA and of course she had so many lies and excuses and told her about the dilemma, she said we have to pay for the repairs and told her I won’t because the said problems were existing prior to us having the car. She said she will ask her manager but I know she won’t because she is always lying to us.
I told her that if they would charge us for the repair we will just return and order a new one.
She said we cannot model another Model S.
Tesla’s online site clearly state that we cannot order the same trim for the next 12 months.
According to her we can only order Model 3 and Model X or Model S Performance but not long range one because that is what we got.
I need your two cents here my fellow Tesla Owners.
