I've had my MS for just a little over a week now. First off, the entire crew out at the North Houston Service Plus location were top notch. Susan was my OA and I highly recommend seeking her out if you know someone who is in the market to buy in the Gulf states area. Super helpful and patient, extremely knowledgeable about the product and passionate about what Tesla is trying to achieve. My DS was Dayan and he was also fantastic. He worked closely with my CU to get everything arranged and was gracious when I changed the loan amount one week before delivery. I showed up a little early for my appointment, but they were ready and waiting.
I was very impressed by the inspection and preparation done by Monica and her team. They had gone over the car with an eagle eye and pointed out two tiny little paint imperfections that quite frankly I had trouble seeing at first. They had prepared a little goody bag of swag (umbrella, coffee mug, hat, pen) and had put those little rubber keychain thingies on my fobs. The handoff couldn't have been any smoother and they helped me set up my profile and went over just enough of the features to get me going and on the road in about an hour. I didn't feel rushed or talked down to when asking my stupid questions.I got a call the next morning from the service department to schedule my appointment at the body shop to fix the paint flaws.
Apart from my first Saab delivery back when they were a great independent company, it was one of the best delivery experiences I've ever had.
I am still very much in the honeymoon phase of ownership, so some of the little things like buggy software updates that get people upset haven't bothered me yet. This car is so technologically advanced compared to my 10-year old Saab it blows my mind. The smart air suspension that geolocates and adjusts automatically, the homelink door and lights controller, the always-on rear view camera, the dash Nav display with exit signs, climate control preconditioning, on and on. When AP2 is enabled, I'd be hard pressed to name something the car doesn't do that I would want it to. Ride quality and acceleration, materials, build quality, all are top notch.
I waited a long time to buy a Model S and I couldn't be happier with the outcome. Here she is out in the wild.
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