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Owners of multiple Teslas, how to combine MyTesla Accounts?

Discussion in 'Model X' started by F123456, Jul 11, 2016.

  1. F123456

    F123456 Member

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    My husband has a Model S and I have a Model X. We have separate MyTesla accounts, and so can only control/see one vehicle at a time on the app, unless we log out and log in with the other email address.

    Anybody know how to get these combined? The Tesla service center near me does not have any idea, and told me to call the 877 Tesla phone number. I've been on hold with them for 35 minutes, waiting for "the next available specialist" -- I am hoping that somebody here can give me a starting point to share with the local service center, so that I can get this taken care of.

    This would also apply to anybody buying a used vehicle; the email address on the account would need to be changed and the vehicle would need to be added to the buyer's account. Any help is much appreciated!
     
  2. ccutrer

    ccutrer Member

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    I think you answered your own question. I doubt you can "combine" accounts, but Tesla most certainly must be able to transfer vehicles from one account to another in order to handle transfer of ownership.
     
  3. F123456

    F123456 Member

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    I understand that; but there's no transfer of ownership involved here. Both cars are in both of our names. Just the MyTesla logins are different. So far, I'm still on hold, and nobody here knows how to transfer the vehicle. If anybody had step by step details or what else I can tell them, then I would try that, while I am still here. (Waiting for a dual charger upgrade to be installed on the S.)

    Thanks....
     
  4. F123456

    F123456 Member

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    Well, the service advisor just came out and told us it's not possible to transfer a vehicle from one account to another. That's just silly... Still on hold.

    Thanks for the help!
     
  5. ccutrer

    ccutrer Member

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    Who cares if there is actually a transfer of ownership? What I'm saying is that if you call Tesla and ask "can I combine MyTesla accounts" they may not have a clue what to do. If you ask "can I transfer this vehicle to this other MyTesla account", they'll say "sure, but I need to see your license and registration". The end result is the same - you just hit keywords that they understand.
     
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  6. Hengist

    Hengist Member

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    My DC opened a ticket for me so that my Model 3 reservation would be on the same account as my Model S and Model X. After a month, this still has not happened. But apparently it can be done. Just ask your store to make it happen. I'd love to know how many weeks it takes.
     
  7. cranker2k

    cranker2k Member

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    I have two accounts also in the family and wanted to combine. The sales rep over the phone says he can "link" the two accounts, but we still have to login to either to see the cars. the linking is probably for themselves or for some backoffice logic.
     
  8. F123456

    F123456 Member

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    So, there IS a solution! In fact, there are two different options.

    First, Tesla can make it so that an owner can grant another person mobile access to his/her vehicle. Second, Tesla can transfer a vehicle from one account to another.

    Since my husband and I would like to maintain our separate accounts but would like to see each other's vehicles via the iOS app, we opted for the first option above. To do that, the vehicle owner needs to email this: I authorize (Name, email) to have additional mobile app access for the VIN number you are trying to add. to <[email protected]> and a subject line of Mobile App Access might also help.

    It should be in effect 3-5 business days after the request has been made. (It hasn't been that long for me, yet.)
     
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