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Owners of multiple Teslas, how to combine MyTesla Accounts?

Discussion in 'Model X' started by F123456, Jul 11, 2016.

  1. F123456

    F123456 Member

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    My husband has a Model S and I have a Model X. We have separate MyTesla accounts, and so can only control/see one vehicle at a time on the app, unless we log out and log in with the other email address.

    Anybody know how to get these combined? The Tesla service center near me does not have any idea, and told me to call the 877 Tesla phone number. I've been on hold with them for 35 minutes, waiting for "the next available specialist" -- I am hoping that somebody here can give me a starting point to share with the local service center, so that I can get this taken care of.

    This would also apply to anybody buying a used vehicle; the email address on the account would need to be changed and the vehicle would need to be added to the buyer's account. Any help is much appreciated!
     
    • Like x 1
  2. ccutrer

    ccutrer Active Member

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    I think you answered your own question. I doubt you can "combine" accounts, but Tesla most certainly must be able to transfer vehicles from one account to another in order to handle transfer of ownership.
     
  3. F123456

    F123456 Member

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    I understand that; but there's no transfer of ownership involved here. Both cars are in both of our names. Just the MyTesla logins are different. So far, I'm still on hold, and nobody here knows how to transfer the vehicle. If anybody had step by step details or what else I can tell them, then I would try that, while I am still here. (Waiting for a dual charger upgrade to be installed on the S.)

    Thanks....
     
  4. F123456

    F123456 Member

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    Well, the service advisor just came out and told us it's not possible to transfer a vehicle from one account to another. That's just silly... Still on hold.

    Thanks for the help!
     
  5. ccutrer

    ccutrer Active Member

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    Who cares if there is actually a transfer of ownership? What I'm saying is that if you call Tesla and ask "can I combine MyTesla accounts" they may not have a clue what to do. If you ask "can I transfer this vehicle to this other MyTesla account", they'll say "sure, but I need to see your license and registration". The end result is the same - you just hit keywords that they understand.
     
    • Informative x 1
  6. F123456

    F123456 Member

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    Gotcha! Will try those keywords instead. "How can I transfer this vehicle to my other MyTesla account." Service center says they can't do it; will try with Tesla by phone, if they pick up -- or will try email, maybe [email protected]
     
  7. Hengist

    Hengist Member

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    My DC opened a ticket for me so that my Model 3 reservation would be on the same account as my Model S and Model X. After a month, this still has not happened. But apparently it can be done. Just ask your store to make it happen. I'd love to know how many weeks it takes.
     
  8. cranker2k

    cranker2k Member

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    I have two accounts also in the family and wanted to combine. The sales rep over the phone says he can "link" the two accounts, but we still have to login to either to see the cars. the linking is probably for themselves or for some backoffice logic.
     
  9. F123456

    F123456 Member

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    So, there IS a solution! In fact, there are two different options.

    First, Tesla can make it so that an owner can grant another person mobile access to his/her vehicle. Second, Tesla can transfer a vehicle from one account to another.

    Since my husband and I would like to maintain our separate accounts but would like to see each other's vehicles via the iOS app, we opted for the first option above. To do that, the vehicle owner needs to email this: I authorize (Name, email) to have additional mobile app access for the VIN number you are trying to add. to <[email protected]> and a subject line of Mobile App Access might also help.

    It should be in effect 3-5 business days after the request has been made. (It hasn't been that long for me, yet.)
     
    • Helpful x 3
    • Informative x 2
    • Like x 1
  10. SRLMD

    SRLMD Member

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    Did it work for you? We are in the same situation. Our delivery specialist said he would take care of this issue but it's been over six months now. I've drafted emails from both our gmail accounts today as you described. Hopefully Tesla will finally make this happen!
     
  11. F123456

    F123456 Member

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    Yes, it did work. And then I traded in my Model X (getting one with HW 2.0), and then my husband traded in his S and bought an inventory one off the lot. So, we had to send the magic email again with his new VIN, and now that has been successfully linked and we can each access it from our separate accounts. Once my new X appears, I'll do the same with that, and we will be all set.
     
    • Like x 1
  12. SRLMD

    SRLMD Member

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    Thanks! Enjoy those new Teslas! I very much look forward to the functionality of controlling both our vehicles within the new App.
     
  13. Az_Rael

    Az_Rael Supporting Member

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    Does anyone know if this still works, or if there is a new email address? I emailed the above words a few days ago and haven't gotten any response.
     
  14. Phil the North

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    I just merged two accounts together. Simply call tesla head office customer service and tell them which email address you want the accounts to be under. It will take a few days to update.
     
  15. jbcarioca

    jbcarioca Active Member

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    I have three on the same account but only one has been delivered. Managing multiple Teslas in the same household should be allowed.

    For that matter it is quite inconvenient when renting a Tesla to be unable to check charging progress remotely. That should be permitted too.
     
  16. Az_Rael

    Az_Rael Supporting Member

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    Hmm, I was hoping to keep the accounts separate like @F123456 did.
     
  17. Az_Rael

    Az_Rael Supporting Member

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    Edit: the method still works, I just had to submit the response via the support page in My Tesla (not using the escalation option, obviously). Got emails back a few hours later and it was done! We can now switch between cars in our app, but still have individual My Tesla accounts.
     

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