And Elon Musk said something about the issue being overblown on the forums.
Yes that's unfortunate, I heard that too. In the example of this thread, all I've done was state a fact: my car was making an unpleasant hum in certain conditions. I didn't even reach out to Tesla, they reached out to me after viewing my video.
So we're not creating "noise", just stating facts and Tesla is choosing to react accordingly. If Elon thinks that's inappropriate, he needs to take it up with his team, not blame the forums.