In case any of my above posts were ambiguous or unclear: I DO NOT, do not, DO NOT have FSD Beta software at all anywhere. Only Autopilot.
That is clear. That's why you are here. We understood that. What we don't understand is why you don't have the FSD.
Please continue to give us some additional facts to diagnose the problem.
It seems that the statement "There have been at least 4 different updates since we received it." is not clear enough.
I assume that you have gotten 4 specific updates because there've been numerous 26 updates for the general public and not just your mentioned 4 since November:
2021.36
2021.36.5
2021.36.5.1
2021.36.5.10
2021.36.5.2
2021.36.5.3
2021.36.5.5
2021.36.5.6
2021.36.5.7
2021.36.5.8
2021.36.8
2021.36.8.10
2021.36.8.5
2021.36.8.6
2021.36.8.7
2021.36.8.8
2021.36.8.9
2021.40
2021.40.5
2021.40.5.1
2021.40.6
2021.40.6.1
2021.40.7
2021.44
2021.44.5
2021.44.6
Now, that you mentioned that your car is still at 2021.35.102.1 which means clearly you have not gotten any additional updates at all. That information needs to be mentioned in the first post so we don't have to decipher what you mean.
So now, the issue is why you still don't have any updates since November. You cannot get to other steps unless you have done the following 2 steps:
1) As
@Bouba mentioned: Please connect your car to a good source of Wifi.
2) Please change your "Software Update Preference" to "Advanced" and not "Standard"
For now, if you have done those 2 steps and your firmware is still stuck at 2021.35.102.1 after the next few days or 1 week, there's nothing else that you can do except to call Service Center to push you a current firmware.
And by the way, we still have not received the picture of your Autopilot menu to help to diagnose the concern.