Tesla Motors Club

I'd like some suggestions for my next course of action. I have a White Y AWD vin #2701 that I paid for (required before delivery as there is no dealer in Maine) but was damaged in transport. On Tuesday a third party delivery company told me they'd be delivering it that afternoon. An hour after the driver was supposed to arrive I called to get an update. The carrier said the car was damaged and would be returned to Tesla. I thought it was unfortunate but these things happen. Again no update from my delivery specialist or anyone at Tesla: only the third party carrier. After a call and email my delivery specialist, she emailed me almost 24 hours later saying the car would be repaired or another one sourced. One more email and voicemail went unanswered for over 24 hours. After a second call I get an email 10 minutes later saying there is no update. She refuses to answer or return calls. This happened Tuesday and I still don't know the extent of the damage, whether it will be repaired, or if another Y is available. I've also talked to Tesla's delivery line and the SC where the car is located. I want to reiterate that the car is fully paid for already. What should I do next?