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Paint chip on wheel at delivery

Discussion in 'Model 3: Interior & Exterior' started by SnickySnacks, Oct 6, 2018.

  1. SnickySnacks

    SnickySnacks Member

    Joined:
    Oct 5, 2018
    Messages:
    21
    Location:
    Dallas, TX
    Hello, I just got my Model 3 Wednesday September 26.

    Yesterday, I noticed that there was a paint chip on one of the rims.
    Looking back over my previous pictures from the day I got it, I realize that it had been chipped that day and I just hadn't noticed it.

    Is there anything I can do about this with Tesla or is just touching up the paint myself my best option?

    If touching up, what color paint to use? The 20" wheels don't look as dark as the 18" wheels so I'm not sure the dark silver ford paint that seems often recommended is the best option.

    Any suggestions?

    Day of delivery:
    [​IMG]
    [​IMG]

    Yesterday:
    [​IMG]
    Today, showing that it's the same chip:
    [​IMG]
     
  2. SnickySnacks

    SnickySnacks Member

    Joined:
    Oct 5, 2018
    Messages:
    21
    Location:
    Dallas, TX
    Day of delivery:
    [​IMG]
    [​IMG]

    Yesterday:
    [​IMG]

    Today:
    [​IMG]
     
  3. buyehara

    buyehara Member

    Joined:
    Aug 30, 2018
    Messages:
    61
    Location:
    Honolulu HI
    I would have Tesla replace the rim. These are the 20" premium wheels? if so you paid a hefty premium. I would expect a flawless finish. Imaging if you went to a customer rim shop and selected that special rim and paid a premium. Imagine the day you pick up your car you see paint chips. I would reject and insist they replace the rim.
     
  4. SnickySnacks

    SnickySnacks Member

    Joined:
    Oct 5, 2018
    Messages:
    21
    Location:
    Dallas, TX
    Who would be best to talk to, do you think? My IDA? Service Center? Call the general number?

    My concern is that I didn't notice it at pickup so they could potentially argue that the damage occurred later.
     
  5. Gavyne

    Gavyne Member

    Joined:
    Jul 27, 2018
    Messages:
    669
    Location:
    SoCal
    Show them the pics you took on delivery day, I'm sure they'll take care of you.
     
  6. untilcomplete

    untilcomplete Member

    Joined:
    Apr 1, 2017
    Messages:
    174
    Location:
    East Coast
    Service center. They replaced one of my wheels but we brought it up on delivery
     
  7. MarkS22

    MarkS22 Member

    Joined:
    Apr 6, 2015
    Messages:
    796
    Location:
    Morris County, NJ
    I had a chip similar to yours, contacted the Service Center, and they have a new rim on order. No problems.
     
  8. SnickySnacks

    SnickySnacks Member

    Joined:
    Oct 5, 2018
    Messages:
    21
    Location:
    Dallas, TX
    It took a while to get anyone to respond to me, due to how busy they've been.

    While they didn't offer a new rim, they did offer to pay to have the wheel repaired at their expense which should hopefully be fine.

    :3
     
  9. super20g

    super20g Member

    Joined:
    Jun 28, 2018
    Messages:
    573
    Location:
    United States
    Let us know how that goes.
     

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