Greetings. I am new to the forum. Picked up my Model Y from Vancouver last weekend and drove the ~4.5 hour trip home to the Okanagan. The vehicle inspection before I drove it away was fault free, other than the minor removal of some tape left in-place under the roof glass. I was delighted with my purchase - this vehicle is amazing on so many levels!!
To my horror and dismay, I washed the car off after the trip and discovered my rear doors have been sandblasted by road grit. The journey back did not have nearly the amount of grit as the trip there, so I considered the road surface as average. I have contacted the Service Dept on this, but they won't be visiting to inspect the damage for a couple of weeks. I am gutted that my new vehicle is no longer new and now anxious to find out if the repair is going to be at my cost. I have taken a couple of shots, one showing the damage to the paint "wet" and another "dry" to show the damage to the clear coat as well as paint. The plastic trim is also pock-marked. Of note is that the Tesla store sells front mud guards and a PPF for this area so it is obviously a known issue. My question is why these two minimal cost items wouldn't be installed on every Model Y sold for the Canadian market and/or why did my sales rep not mention this, so that I could have installed them before my trip???
To my horror and dismay, I washed the car off after the trip and discovered my rear doors have been sandblasted by road grit. The journey back did not have nearly the amount of grit as the trip there, so I considered the road surface as average. I have contacted the Service Dept on this, but they won't be visiting to inspect the damage for a couple of weeks. I am gutted that my new vehicle is no longer new and now anxious to find out if the repair is going to be at my cost. I have taken a couple of shots, one showing the damage to the paint "wet" and another "dry" to show the damage to the clear coat as well as paint. The plastic trim is also pock-marked. Of note is that the Tesla store sells front mud guards and a PPF for this area so it is obviously a known issue. My question is why these two minimal cost items wouldn't be installed on every Model Y sold for the Canadian market and/or why did my sales rep not mention this, so that I could have installed them before my trip???