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Theres always 2 sides to a story
So how do you know if the OP is telling the whole story?Right. Why do we care?
Customer pays for new car, customer must get car in as-new condition, especially after the clusterbeep the OP is describing (which perfectly matches my own experience). There’s no further argument.
So how do you know if the OP is telling the whole story?
Give us some examples, what else would you like to know?
Was this a brand new 3?This was the Burlingame service center in the bay area. The service manager had a smirk on his face and said "we painted that door before so we will not paint it again. Your problem."
I have no idea as I wasnt there but maybe theres more to the story.
Sure whatever you say....or maybe the damage occured some other way...just speculation as we dont have both sides of the storyYou mean like more SC-induced damage?
Sure whatever you say....or maybe the damage occured some other way...just speculation as we dont have both sides of the story
How is that defending anything? Just because we want to hear both sides of the story. How are we to know that the damage wasnt caused by the OP prior to his visit to the SC? We dont know because weve only heard one side. Do you believe everyone even though you don't know them? If so I've got some beautiful property with a view to sell you.So either the OP is lying and those are not the SC’s scratches and touch-ups (in which case, what else would we expect him to tell us?) or those were indeed caused by the SC and were touched up in the manner seen in the original picture, in which case there’s also nothing to add beyond the fact that they did a piss-poor job, irrespective of what they may or may not have told the OP.
Why in the world would anyone seek to defend such shoddy work? Don’t we all want nice cars, built and serviced properly?
EVERY interaction I've had with them has been awful - luckily I never let them touch my car. I've driven 30 minutes to Palo Alto sc b/c I don't trust them (and btw it was a 3 week delay to get an apt at Burlingame but next week when I switched to PA)This was the Burlingame service center in the bay area. The service manager had a smirk on his face and said "we painted that door before so we will not paint it again. Your problem."
Probably not lemon law if most of the issues were only cosmetic.
Sounds like some of your issues and aggravations were caused when you returned your pretty good car to service to address little things. During the fixes they caused additional damage while doing so.
This is one of the risks of taking something that is OK and demanding that they make it perfect.
Not saying that your requests were not justified. A new car should be in great shape upon delivery, but the reality is that it is not always so. When pursuing getting things reworked there is some risk that it could be made even worse.
If the spot is one of those common golf ball size hazy spots leftover from delivery, then you can easily rub out that spot in five minutes using Meguire's Polish or Meguire's Ultimate Compound.this thread makes me want to cancel my scheduled service to have them address a dull spot in my paint (that they did not fix after the first visit)
If the spot is one of those common golf ball size hazy spots leftover from delivery, then you can easily rub out that spot in five minutes using Meguire's Polish or Meguire's Ultimate Compound.