Same for me as of a couple of weeks ago.
My apt is tomorrow and the SC finally wrote. Initial response was that it’s not covered under warranty and they could provide a quote for a new bumper. After a few back a forths the rep said I’d have to notify Tesla within the first 100 miles of cosmetic damage even though I had been clear the paint peeling was only noticeable/happening now (~1.5 years, ~14,000 miles). He then said they could offer a courtesy touch up and I said only if it’s a permanent solution (not a bandaid) that they consider a warranty repair in this situation. He then reinforced it was definitely not a repair and that no one can vouch for anything being permanent. Clearly, since the paint is peeling off my car...
He then said we could discuss more at the apt and sent me the Proforma listing the matter as a “goodwill service, tire pressure check” - really gives you confidence they aren’t trying to pull a fast one...
I asked that his manager be there at my apt and he said his manager was traveling on business and would be back Wednesday. I’m not saying it isn’t true but his track record on honesty with the above noted Proforma isn’t exactly spectacular.
I don’t get why customer service is completely dead these days. I’m not trying to take Tesla to the bank, I just don’t think a 1.5 year old car should have peeling paint. I also don’t want to have to fight with the guy tomorrow for something Tesla should be taking seriously.
Any success stories???
