Paint scratches at delivery

[capt601]

Took delivery yesterday at the factory, and whole the experience was great and overwhelming, as we were all finished I said. Wanted to walk around the car just to check it out and make sure everything was good. Well on the trunk lid were all sorts of scratches. It honestly looked terrible. They stood out immediately as I called. Ynwife over and she saw them. Looked like the cleaner dropped his rag and then wiped or something.
This evening when we arrived home on looked all over it again and found many more on the hood.

Our delivery specialist at the factory said she would note the scratches and they would have the costa Mesa service center buff them out, but I think it really was a poor job to hand the car over to us like that. The more I think about all of the scratches on our new car the more pissed I am about them. I'm sure they can be buffed out. Or at least I hope so.
Last night we were parked in the Santana row tesla spots and after dinner when we returned all sorts of people were looking at our car and underneath their bright lights, the scratches really stood out. Not a good mpression when we told people we had just received the car.

 

[Discoducky]

Please post some pics

 

[capt601]

Please post some pics

I'll try in morning. Not sure how well they will show up in a photo. Not deep scratches but just lots of them.

 

[Lyon]

That's not good. I hope they get you sorted out soon.

In b4 Brian H corrects typos.

 

[DrComputer]

Took delivery yesterday at the factory, and whole the experience was great and overwhelming, as we were all finished I said. Wanted to walk around the car just to check it out and make sure everything was good. Well on the trunk lid were all sorts of scratches. It honestly looked terrible. They stood out immediately as I called. Ynwife over and she saw them. Looked like the cleaner dropped his rag and then wiped or something.
This evening when we arrived home on looked all over it again and found many more on the hood.

Our delivery specialist at the factory said she would note the scratches and they would have the costa Mesa service center buff them out, but I think it really was a poor job to hand the car over to us like that. The more I think about all of the scratches on our new car the more pissed I am about them. I'm sure they can be buffed out. Or at least I hope so.
Last night we were parked in the Santana row tesla spots and after dinner when we returned all sorts of people were looking at our car and underneath their bright lights, the scratches really stood out. Not a good mpression when we told people we had just received the car.

When I took factory delivery I too noticed a lot of scratches and swirl marks in the paint. The LA service center was nice enough to detail the car and remove them all. I think they are just so focused on delivering cars at the factory that they don't do a good job of detailing them before handing them over to customers.

 

[kitk]

Please post some pics

Similar situation here. I picked up from the San Diego service center which appears to be located next to another company that generates massive amounts of dust/dirt in the air. Everything was filthy, and was literally getting covered in dirt after they removed the cover. Some scratches were noted that we could see, but the lighting was bad and there was a layer of dust/dirt on everything.

Tonight under the lights in my garage I noticed numerous additional scratches on the hood of the car. Was hard to get a good picture, I can likely get better shots tomorrow.

Here is an example of the hood :

And here is an example of the two deep scratches in the driver side mirror :

Had a real blast driving it today though. 4.0 firmware with none of the other reported tire pressure alerts, etc. We are due to get some rain this week so hopefully they quickly take care of these cosmetics blemishes after the holiday.

 

[Krugerrand]

Don't worry and don't be upset. Tesla will fix it for you. :smile:

 

[William3]

I had scratches too. I hope they end up fixing them for me. My Roadster was delivered with lots of scratches, which I pointed out during delivery. I was promised (verbally) that they would be taken care of, but Tesla later refused to do so. We'll see how it goes this time around.

 

[shokunin]

Seems like they are rushing through the detailing. Whoever is doing the detail is probably using the same set of towels over and over. Once slightly soiled or saturated with product (detailer) the towel (hopefully microfiber) is done for, grab a fresh one. If they drop a microfiber towel on the floor, done, get a new one. Unfortunately that's probably not being done and any spec of dirt is now being swirled across your paint.

Someone posted a youtube video of a guy and his new blue Model S. there's a shot where he's by the trunk and the suns shines on the hatch paint, and you can see the swirls and holograms from the buffer... ick!

A lot of these a small scratches in the clear coat, a light cutting compound or polish will get them out just fine. I plan on polishing out my model S once I get it anyways. After polishing then Opti-Coat for permanent protection.

 

[walla2]

I was promised a detailing too at a later service as my car was delivered dirty after a tough two through the Snoqualmie pass. I didn't have any scratches like that though. They are rushing the cars from production to delivery, and I suspect they will take care of you with a nice detail later. Be sure to contact ownership and try to get the free detail documented somewhere.

 

[capt601]

Similar situation here. I picked up from the San Diego service center which appears to be located next to another company that generates massive amounts of dust/dirt in the air. Everything was filthy, and was literally getting covered in dirt after they removed the cover. Some scratches were noted that we could see, but the lighting was bad and there was a layer of dust/dirt on everything.

Tonight under the lights in my garage I noticed numerous additional scratches on the hood of the car. Was hard to get a good picture, I can likely get better shots tomorrow.

your photos are exactly what ours looks like. ( i tried taking photos but it was hard to not have glare and see the scratch)
The Tesla rep said she would note it on our due bill, so we will see. Im guessing I will have to wait til after the holidays to see when they can polish the scratches out. Ill give the ownership team a call on wednesday and see what they say.

 

[jed-99aggie]

It looks like you have Blue too. When I got my car, we quickly had a full hood paint protection film installed. The shop commented on how soft my blue paint was. Given their familiarity with high-end & exotic cars; I passed this word along to my Delivery Contact that perhaps the Blue paint needs a better curing process. Don't want to baby this thing everyday, given it is our intended daily driver.

 

[markb1]

I picked up from the San Diego service center which appears to be located next to another company that generates massive amounts of dust/dirt in the air.

It's next to a quarry. That'll do it.

 

[FalconNinetyD]

It's next to a quarry. That'll do it.

Well that sucks for us! This might factor into the decision to use the Ranger service.

I just did my first wash of the car that I picked up 2 days ago, and found a few blemishes on the paint as well. We were in a hurry to get on the road at the factory on Sunday, and I didn't want to make my family wait while I went over the car with a fine tooth comb, as we had flown in that morning, and had 5 hours of driving to do. I'll bring it up with Tesla later this week when I inquire about getting my correct dash installed (as mentioned in a different thread, they put Piano Black in, instead of CF).

 

[kitk]

It's next to a quarry. That'll do it.

They have to quickly cover the cars that are outside, which is a logistics problem right now as they have ramped up local deliveries. I think there is a reasonably high chance they will need to move the service center to another location. Too bad since this is otherwise only a few miles from work.

You can see some of the accumulation on the ground in this picture, as well as the black covers they are using there.

 

[artsci]

Can we request that Tesla do no detailing at all before delivery?

I'm planning to have mine delivered straight to the detailer in my area so he can do all of his magic from the get go. That way I know it will be done right, with my materials, and to my exacting standards. I'll be without the car for another 24 hours (that's how long a good detailing takes) but I think that's a good investment to make in the very beginning.

 

[4sevens.com]

I hope someone brings this thread to teslas attention and they catch this ASAP... this is unacceptable for a new car...

 

[EarlyAdopter]

Can we request that Tesla do no detailing at all before delivery?

I'm planning to have mine delivered straight to the detailer in my area so he can do all of his magic from the get go. That way I know it will be done right, with my materials, and to my exacting standards. I'll be without the car for another 24 hours (that's how long a good detailing takes) but I think that's a good investment to make in the very beginning.

That's what I'm planning on doing.

One of the cars I saw at the Bellevue, WA store awaiting delivery - a black one - had a big "Do Not Wash" written in grease pencil on the windshield, so we wouldn't be the first to request this.

 

[shokunin]

I hope someone brings this thread to teslas attention and they catch this ASAP... this is unacceptable for a new car...

This is quite common for new cars $100K or even higher. Go to my local porsche dealer and you can see most have swirled paint in one section or another, Mercedes dealer in Newport Beach, same thing. Not uncommon to have scratched paint and some minor scratches from the get go. Some will use a glaze before delivery which will fill in all the scratches and minor imperfections and give the car a nice wipe over.

 

[kitk]

Tonight under the lights in my garage I noticed numerous additional scratches on the hood of the car. Was hard to get a good picture, I can likely get better shots tomorrow.

Wanted to provide an update here with kudos to Tesla for taking care of these paint issues. The hood ended up being the area with the most amount of damage, but upon closer inspection there were scratches on pretty much every panels as well as smaller wash scratches. Tesla covered the expense of a third party paint correction that restored the paint to pristine condition. The one larger scratch that I previously posted a photo of you can still locate if you look really closely with a light directly pointed at that location. (You really have to look for it) Otherwise my paint is restored and even the small wash scratches are history.

I then paid for application of CQUARTZ FINEST to help protect the finish from here on out.

I highly recommend Wes and Jason @ http://www.elitefinishdetailing.com if your are in San Diego and need some work done.