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Palm Springs delivery - Black Non-P AWD with White interior

Discussion in 'Model 3: Ordering, Production, Delivery' started by Morgank6, Aug 26, 2018.

  1. Morgank6

    Morgank6 Member

    Joined:
    Feb 16, 2018
    Messages:
    28
    Location:
    Riverside CA
    I took delivery this past Saturday. I had an appointment for 3 in the afternoon but the delivery center called me around 8 the morning of and offered to move up my delivery time. They send a Lyft out to pick me up which worked out well for me and was a nice touch. Having been a early reservation holder and holding out for everything I wanted (AWD and white interior) to say I was excited would be an understatement. On the way there I think I convinced my Lyft driver to start saving for a SR Model 3. On arrival I was greeted and taken to my car which was in the showroom with about 8 other Model 3s. It was the only one with white interior. There were some issues with getting my phone key set up but after signing paperwork the phone key started working and we were good to go. I pop'd off the aero covers, installed the Tesla wheel kit I ordered months ago and after a quick inspection I pulled out of the showroom and parked. The car is amazing, handling is tight and acceleration is awesome.

    The inspection however wasn't so great. The car was fairly dusty/dirty on the outside and I noticed a lot of dealer installed swirls all over the black paint. In my excitement I didn't want to make a huge deal about it so I mentioned it to my delivery specialist and he told me that if I got it home and wasn't happy with something to call and they would make it right. Since getting it home I also noticed some paint drips on rear driver side door edge and the edge of the rear quarter panel where it meets the door. There are also some dime sized spots on the hood from what looks like bird droppings that sat too long, one of which has cross hatch scratching where it looks like someone scraped it off. There are also a lot large hazy swirl marks where it looks like someone left their polisher in the same spot for too long on multiple panels.

    My question here is should I call and complain or is this par for the course? What if anything can Tesla do in a situation like this? Will they pay for a detailer to do a paint correction? I have my own DA polisher and some polish and was planning on trying to do some DIY paint correction myself before applying a ceramic coat.

    Anyhow, I love the car, its amazing, just not exactly how I hoped it would be at delivery for 60+k
     
    • Like x 1
  2. Tdriver

    Tdriver Member

    Joined:
    Jan 20, 2015
    Messages:
    349
    Location:
    Palm Desert, CA
    I would get it back to the SC and let them handle it.....too many little issues that may not clean up if you attempt it. I took delivery at PS three months ago......car was perfect.....good people there.
     
    • Like x 1
  3. Morgank6

    Morgank6 Member

    Joined:
    Feb 16, 2018
    Messages:
    28
    Location:
    Riverside CA
    Here are a couple pics of the paint. The first couple show some of the hazy swirls, though there are quite a few more, the third is one of the spots on the hood with the scratches where it looks like someone tried to scratch something off and the third is the of the paint drips on the door sill. I did call and they asked me to text them some pics and said they'd take care of whatever was wrong, which sounds good so far. I texted these pics.

    [​IMG] [​IMG] [​IMG] [​IMG]
     
    • Informative x 1
  4. tpham07

    tpham07 Active Member

    Joined:
    Mar 21, 2017
    Messages:
    1,930
    Location:
    Rhode Island
    the amateur detailing kinda makes me actually wish tesla don't detail any of their cars at delivery, but then so many people would whine about that as well.
     
  5. Osilva

    Osilva Member

    Joined:
    Apr 17, 2017
    Messages:
    27
    Location:
    Arizona
    Clearly Tesla is rushing. That is a very poor detail. There are a lot of scratches in the taillight too. If only Tesla covered all this cars with vynil after assembly and prep them for delivery the same day a customer picks it up, all they need to do is just a basic car wash. A polisher can do a lot of harm if you don’t know how to use it which is clearly the case here. I spend at least two hours doing a one step correction on my car. I don’t think Tesla can take that long with all these deliveries. Management needs to take action and come up with a solution. All these avoidable mistakes are going to affect their bottom line.
     

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