Took delivery of model Y LR in white on Dec 3rd. They dropped it off and said if there are any panel issues or any other concerns, note them down, make an appointment and they would take care of them. Of course, the soonest appointment was a month out. They basically talked me out of refusing the car, and that I guess is the takeaway from anyone that reads this. Do not accept a vehicle with even minor issues because they are unable or unwilling to fix.
Had several issues
rear panel was not centered, and actually was leaking water into the bottom of the rear cargo area.
Frunk hood was slightly off center, but very minor.
Both fenders did not align with the bottom of the A pillar, the pillar was about 2mm proud of the fender on both sides.
Rear bumper did not align with the back of the rear quarter panel, about 6" of the bumper was popped out 2mm past bumper
First visit:
Rep was great, put red tape on all the areas of concern, he actually looked shocked when he saw the bumper.
Get note in app that the car is ready the next day. Wow, amazing. Uber up there, and...
THEY LITERALLY DID NOT TOUCH ANYTHING ON THE CAR.
someone just took the tape off and they said it was in spec. Great, you wasted an hour and a half of my time for no reason.
Of course I did not take the car back.
Rep agreed to have the tech supervisor (I dunno, maybe they make that up to make customers feel better?).
Leave the car...
Second Visit 2 days later
Get an in-app message and up again...
They slightly adjusted one fender and.... nothing else.
He said they both said everything is within spec.
The rear hatch is so far over on one side, that it's touching the window trim. Bumper still not fixed.
I told them to stop telling me about what their specs or tolerances are. I just want the car to look like it was made to the same quality as the rest of the cars sitting outside the service center.
He agreed to send the car to a body shop and told me this verbatim "maybe by some miracle, they will be able to fix this" HAHAHAHAHA. WTAF?
I asked him to explain to me why I would need a miracle to have a car that looks like it was made by real car company that cared about their products and craftsmanship.
... This time 2 hours wasted.
2 days later
Third visit.
Rear bumper fixed, but now the top of the rear bumper (under the tail lights) is loose on both sides.
Rear hatch is no longer aligned with rear bumper when closed. passenger side is double the distance from the edge of bumper as the driver side.
Driver side fender is aligned with A pillar, but is now 3 mm further out than the door. It's comically bad.
Passenger fener is aligned with A pillar but is also no longer aligned with wheel arch and bottom of door.
Front bumper now has 2 indentations from a license plate of another car?? This time another 90 minutes wasted.
This morning, got another message that the car is ready but will not pick up until they send pictures.
I've exposed myself unnecessarily in the service center 3 times, and with 6 uber drivers. I'm trying to keep my kid in school here.
Tesla customer service is the absolute worst. My solar roof was just installed yesterday, the crew was great, but dealing with Tesla reps over the phone is the impossible. They still haven't returned a call regarding power wall installation from 2 weeks ago. it took 8 days to install the roof once they started but probable six months of back and forth getting the order together. I get constant questions from friends and neighbors regarding roof. Unfortunately I have to tell them to only order if they have lots of spare time and low to normal blood pressure. We've spent over $250,000 on Tesla products. holy crap, saying that out loud is kind of shocking.
I've logged all of these interactions and have contacted a lawyer regarding a lemon law claim. I'd rather get the car looking like it is at least the quality of my 2004 Subaru. It's just shocking that with all of this automation and alien dreadnaught technology they use, these cars still look like the minor leagues. Except the demo vehicle for some reason, that one looked fantastic. Some classic bait and switch right there.
Had several issues
rear panel was not centered, and actually was leaking water into the bottom of the rear cargo area.
Frunk hood was slightly off center, but very minor.
Both fenders did not align with the bottom of the A pillar, the pillar was about 2mm proud of the fender on both sides.
Rear bumper did not align with the back of the rear quarter panel, about 6" of the bumper was popped out 2mm past bumper
First visit:
Rep was great, put red tape on all the areas of concern, he actually looked shocked when he saw the bumper.
Get note in app that the car is ready the next day. Wow, amazing. Uber up there, and...
THEY LITERALLY DID NOT TOUCH ANYTHING ON THE CAR.
someone just took the tape off and they said it was in spec. Great, you wasted an hour and a half of my time for no reason.
Of course I did not take the car back.
Rep agreed to have the tech supervisor (I dunno, maybe they make that up to make customers feel better?).
Leave the car...
Second Visit 2 days later
Get an in-app message and up again...
They slightly adjusted one fender and.... nothing else.
He said they both said everything is within spec.
The rear hatch is so far over on one side, that it's touching the window trim. Bumper still not fixed.
I told them to stop telling me about what their specs or tolerances are. I just want the car to look like it was made to the same quality as the rest of the cars sitting outside the service center.
He agreed to send the car to a body shop and told me this verbatim "maybe by some miracle, they will be able to fix this" HAHAHAHAHA. WTAF?
I asked him to explain to me why I would need a miracle to have a car that looks like it was made by real car company that cared about their products and craftsmanship.
... This time 2 hours wasted.
2 days later
Third visit.
Rear bumper fixed, but now the top of the rear bumper (under the tail lights) is loose on both sides.
Rear hatch is no longer aligned with rear bumper when closed. passenger side is double the distance from the edge of bumper as the driver side.
Driver side fender is aligned with A pillar, but is now 3 mm further out than the door. It's comically bad.
Passenger fener is aligned with A pillar but is also no longer aligned with wheel arch and bottom of door.
Front bumper now has 2 indentations from a license plate of another car?? This time another 90 minutes wasted.
This morning, got another message that the car is ready but will not pick up until they send pictures.
I've exposed myself unnecessarily in the service center 3 times, and with 6 uber drivers. I'm trying to keep my kid in school here.
Tesla customer service is the absolute worst. My solar roof was just installed yesterday, the crew was great, but dealing with Tesla reps over the phone is the impossible. They still haven't returned a call regarding power wall installation from 2 weeks ago. it took 8 days to install the roof once they started but probable six months of back and forth getting the order together. I get constant questions from friends and neighbors regarding roof. Unfortunately I have to tell them to only order if they have lots of spare time and low to normal blood pressure. We've spent over $250,000 on Tesla products. holy crap, saying that out loud is kind of shocking.
I've logged all of these interactions and have contacted a lawyer regarding a lemon law claim. I'd rather get the car looking like it is at least the quality of my 2004 Subaru. It's just shocking that with all of this automation and alien dreadnaught technology they use, these cars still look like the minor leagues. Except the demo vehicle for some reason, that one looked fantastic. Some classic bait and switch right there.
