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Pano Roof Jammed

Discussion in 'Model S: Interior & Exterior' started by Sousaphil, Apr 15, 2013.

  1. Sousaphil

    Sousaphil P2,595

    Joined:
    Mar 2, 2012
    Messages:
    160
    Location:
    Denver, CO
    Has anyone experienced a jammed panoramic roof? When I try to open it, it begins to open but gets stuck and closes itself. When that happens, the UI shows it as in the "vent" position. Right not it's not perfectly closed, there's definitely a noise leak/aero issue. I've left a voicemail for Tesla, I believe service was option 2 on the ownership experience number.

    Note for Mods: feel free to merge if there's an existing thread. I did a cursory search and did not find anything.
     
  2. Shakespear

    Shakespear Member

    Joined:
    Feb 27, 2013
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    64
    Location:
    South Florida
    I don't own a S. yet. But I remember reading that if you pinch the rubber liner while it is moving the mechanism stops.
    my memory could be faulty.:redface:
     
  3. nrcooled

    nrcooled P#8946 VIN 03225

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    May 22, 2012
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    This was an issue with the initial release of software v4.2. I had the issue when I first got my car and it would start to open then close again. If I tried again the roof would open normally. It has been remeidied through subsequent software releases. I would call the Tesla number and hit two for service. It will connect you automatically to the nearest service center an you can bring it in.
     
  4. Sousaphil

    Sousaphil P2,595

    Joined:
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    Denver, CO
    Well, I've left two messages with Tesla Ownership (option 2) since Monday and haven't received any response.
    I called the Scottsdale retail store and they're getting someone to call me back ASAP.

    Not sure what is going on with the Ownership line, but 48 hours with no response seems a bit much for a "hotline".
     
  5. UMD86

    UMD86 Member

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    Location:
    USA
    #5 UMD86, Jun 30, 2013
    Last edited: Jul 2, 2013
    My pana roof jammed while closing and CRACKED the "fixed" glass roof. I have to call service tomorrow. While I was driving I opened the roof and heard a loud POP and when I tried closing the roof it wouldn't close 100%. I tried 4x and finally it closed. The wind screen did not pop up as normal. After I arrived home I inspected the roof glass and both ends of the glass are cracked. I am afraid of opening it and not being able to close it again. I don't think the sunroof is a good design on the MS. The roof is too wide to handle the mechanism.
     
  6. huntjo

    huntjo Member

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    Aug 3, 2012
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    Location:
    Fort Collins, Colorado
    Ouch! This sounds catastrophic! Hope they can fix this to your satisfaction. Should be under warranty I would think
     

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