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Parts availabily still problematic

Discussion in 'Model X' started by zjfk2, Apr 3, 2018.

  1. zjfk2

    zjfk2 Member

    Joined:
    Oct 12, 2016
    Messages:
    51
    Location:
    NE Tennessee
    Wife had a rock strike on the interstate this morning. Windshield cracked with impact. 2 long cracks. One of the cracks is greater then 2 feet. Looks like its going to need a replacement given the size of the cracks. I called the Charlotte center after checking with a local glass replacement company who wouldn't/couldn't replace the windshield. Charlotte service center informed me that it would be 6 weeks before a replacement would be available. They offered to call around to other service centers, but every other service center is a 5 hour drive from where I live. I can't say I was that surprised, but I am disappointed. My model S had to wait for parts while it was in the body shop. It also took 2 months before the mobile ranger came to fix the power assist motor in the drivers door. Most of that delay was also waiting for parts.
     
  2. zjfk2

    zjfk2 Member

    Joined:
    Oct 12, 2016
    Messages:
    51
    Location:
    NE Tennessee
    1600 dollars for a freaking windshield
     
  3. Kano

    Kano Member

    Joined:
    Feb 13, 2018
    Messages:
    24
    Location:
    Bay Area
    Hey, that's only 1% of the car price!
     
  4. LukasSwan

    LukasSwan Member

    Joined:
    Nov 18, 2016
    Messages:
    139
    Location:
    Halifax
    I am baffled by this.
    They just delivered over 10,000MX in the last 12 weeks. That is over 800 windshields a week.
    How can it take 6 weeks to get one replacement windshield, which is a known breakable part?
    Please let us know how this works out.
     
  5. wildag

    wildag Member

    Joined:
    Jul 3, 2017
    Messages:
    110
    Location:
    Fairfax, VA
    I waited almost two months for a windshield delivery in late 2017.
     
  6. Barklikeadog

    Barklikeadog Active Member

    Joined:
    Jul 13, 2016
    Messages:
    1,737
    Location:
    PA
    Perhaps the parts are being delivered by the Tesla semi, it probably takes 5 weeks for it to drive from CA to TN.

    hehe couldn't resist
     
  7. dragonxt

    dragonxt Active Member

    Joined:
    Oct 26, 2016
    Messages:
    627
    Location:
    Bay Area
    I've only waited a week and a half for a new windshield, and that was with installation.

    Apparently mine was warped, and the Service guys caught it while my car was in for other reasons.

    There wasn't any visual distortion, but at an angle you could see there was a protrusion. It somewhat interfered with the sun visors.
     

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