Parts Question

[markc2]

Hi All,

Just went to the Tesla service center near me, and I went in looking to see if I could get the Model 3 Performance Pedals. The service/parts? guy was like, did you see it on the web site, and I said no. I was like well there should be a part number correct..and he said yes.

And that's where to me, things got awkward. Instead of saying, here let me look up that part number, he just stopped and I had to ask

Is this something, (the part number) I should know and come to you with or is that something you do?

He was pretty much of the frame of mind that the part number is something I should have on me. Which is 100% different than any other car parts division of any other car company.

If this WASNT the parts guy, he didn't even offer to get me to the parts guy. I just walked out of there going this is weird.

Any advice?

Mark

 

[markc2]

Just came back from an other post on "how to purchase replacement "small parts" for Model 3.

Tesla motor's service/parts department motto should be: designed by introverts for introverts.

Well at least that's my very first experience.

Onwards and upwards I hope

In some ways it's a very powerful tool, and to be able to look up parts at home from the factory website is pretty amazing, but I was surprised the guy didn't even head me in that direction.

Really have to thank this website because I wouldn't have even known about the parts catalog... Thank you all!!!