I thought I would share some interesting information that Tesla CS shared with me on the phone yesterday. I called Tesla CS to ask why no one has contacted me 7 days since confirming information on the "updated" order page in my account. It should be noted that I originally intended to pay cash and switched to seek financing through Tesla. My goal was to make sure I could get the ball rolling on financing.
Tesla CS stated, no VIN or delivery specialist assigned yet, but based on how everything looks, the vehicle should be ready in 2-3 weeks. They also gave me the direct number for the finance team to start financing, because a VIN isn't required to get that process started.
I called the direct finance team and I was then told the opposite... a VIN is required before finance can begin. They also said that 30 days before delivery, once a VIN is ready a link will open on the myTesla portal allowing me to complete financing online. But this will only happen 30 days before delivery. I immediately thought this was complete BS since countless people online talk about being called with a VIN, to schedule delivery 1 week later and secure the financing within a couple days. Perhaps this is the goal for Tesla moving forward once the backlog is taken care of? But either way, there is some contradicting information between two Tesla departments and what is actually happening in the real world.
Has anyone else been told something similar by Tesla regarding financing 30 days before delivery and being unable to start financing until a VIN is available?
Tesla CS stated, no VIN or delivery specialist assigned yet, but based on how everything looks, the vehicle should be ready in 2-3 weeks. They also gave me the direct number for the finance team to start financing, because a VIN isn't required to get that process started.
I called the direct finance team and I was then told the opposite... a VIN is required before finance can begin. They also said that 30 days before delivery, once a VIN is ready a link will open on the myTesla portal allowing me to complete financing online. But this will only happen 30 days before delivery. I immediately thought this was complete BS since countless people online talk about being called with a VIN, to schedule delivery 1 week later and secure the financing within a couple days. Perhaps this is the goal for Tesla moving forward once the backlog is taken care of? But either way, there is some contradicting information between two Tesla departments and what is actually happening in the real world.
Has anyone else been told something similar by Tesla regarding financing 30 days before delivery and being unable to start financing until a VIN is available?