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Ordered Blue/Black on 5/8. Got VIN assigned within 48hrs! Must be a popular combo because the car was ready in NJ befor I had a chance to sell my current ride.
They wouldn't match the price I was offered on Vroom for trade-in, so I waited it on.
All going well, I should be picking up tomorrow.
The whole process has been smooth so far and Tesla Delivery Specialists have been reasonably communicative. I cannot complain one bit, versus the franchise dealership model.
They wouldn't match the price I was offered on Vroom for trade-in, so I waited it on.
All going well, I should be picking up tomorrow.
The whole process has been smooth so far and Tesla Delivery Specialists have been reasonably communicative. I cannot complain one bit, versus the franchise dealership model.
Blue/black P3D, built 4/2019 delivered 5/2019 with HW3, 237xxx
I think there’s little you can tell from the VIN — they are all over the place. Someone on the spreadsheet had the VIN after mine and I think a different color combo. But yours is almost 100k higher? Whatever.
Ordered April 26 as lease black model FSD SR+ asked delivery to be August 1st
Changed order May 5th to P3D red cash option with same delivery day August 1st
Called May 15th to change delivery ASAP because I would get the federal incentive $3750 and already waiting time is little long
no VIN yet, and my Tesla account not update yet to the red performance.
Guys, do you think I need to call again or should I wait?
Changed order May 5th to P3D red cash option with same delivery day August 1st
Called May 15th to change delivery ASAP because I would get the federal incentive $3750 and already waiting time is little long
no VIN yet, and my Tesla account not update yet to the red performance.
Guys, do you think I need to call again or should I wait?
There are many (including me) waiting for weeks /months. I have been waiting for white/white since April 3rd. we have no VIN/ no update in website since ordering; you didn’t specify interior color but white is scarce. Red is also not common. If you want it ASAP you may need to have them search for existing inventory.
dwalme
Member
Picked up my M3P today. Driving back home to Michigan from Cleveland service center.
Passenger side spoiler is lifting and they had grease on the inside drivers side b pillar. Service guy walks over with APC and spent 5 minutes trying to clean it. Good attempt but not going to do it. They said they'll replace the piece and fix the spoiler with a mobile ranger.
Overall though car is great and was in and out quickly.
Ordered 4/16, Blue/black with FSD, 04/2019 build picked up 5/17. 6 miles on the odometer.
Passenger side spoiler is lifting and they had grease on the inside drivers side b pillar. Service guy walks over with APC and spent 5 minutes trying to clean it. Good attempt but not going to do it. They said they'll replace the piece and fix the spoiler with a mobile ranger.
Overall though car is great and was in and out quickly.
Ordered 4/16, Blue/black with FSD, 04/2019 build picked up 5/17. 6 miles on the odometer.
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Tholland
Plaid/Black&ebony/21in wheels/OD- 5/31/21
Tholland
Plaid/Black&ebony/21in wheels/OD- 5/31/21
Tholland
Plaid/Black&ebony/21in wheels/OD- 5/31/21
Our original order, was white/white but I couldnt wait the extended period as on the east coast, no white/white have been delivery yet over here.
I don't mind waiting. I do, however, have a problem with the lack of communication and organization. And if they do communicate, it's often incorrect or unhelpful. It seems nobody knows what they're doing and are at the mercy or processes they don't understand and are in themselves ridiculously slow and/or broken.
And I get this is Texas, no dealer network, it's not easy, etc. But they've been doing this long enough to the point where you can't make excuses for them anymore.
I placed my order for a TM3, Perf, MSM, Black Int, on May 3rd. Primarily because there was already one in local inventory that I was told could be quickly acquired. But once I started the process, they couldn't sell it due to the TX dealer situation and alternatively matched me an identical car fresh off the CA assembly line on May 4th. With ten days until my tentatively scheduled delivery date, you would expect that to be plenty of time to pay for a car.
Instead, it took them forever to work out the trade details and allow me to make the payment. I got the trade estimate weeks prior, so this should have been moderately easy. Yet there was no way to move forward due to incorrect numbers on my delivery checklist. With no response from my delivery specialist for days, my local advisor stepped in to make a few calls and push things along. That was all finally worked out a day before scheduled delivery, which naturally got pushed back. Since my bank was familiar with Tesla, they knew the process and quickly wired the money along with electronic notification within hours of receiving the purchase order. That didn't seem to matter.
Tesla still refused to schedule a delivery date until the payment was associated with the account. Even though both the bank and another Tesla rep indicated electronic notification would be sufficient. Fast forward 3 more days when I called to check on the status, and it looks like they did acknowledge payment that day. No contact from Tesla. OK, let’s get delivery scheduled as soon as possible, right?
No so fast. Now we’re dealing with the local delivery center in Austin who haven’t responded to e-mails or voicemails in the past few days.
Here I am, almost a week after confirmed payment and they're still not able to provide a confirmed delivery date. I can make phone calls and send e-mails all day long. I'd even send a raven or carrier pigeon if I thought it might result in expedited productive action on Tesla's part. But if Tesla doesn’t care, why bother? And I’m not even covering all of the other issues they’ve created with registration and such. This post already feels way too long.
Like I said, waiting is fine. I'm a patient guy, understanding in most situations. And I'm sure others have been through much worse for much longer. With all of the calls and e-mails that have occurred over the past several days, I could have bought several cars by now. Regardless, this is simply unacceptable to force customers through a broken process. It just seems that every step is more painful than the last.
And that says nothing to the potential for issues with the car itself at delivery; if it ever happens. Naturally, my patience is at its limit. I’m not even willing to deal with issues with the Model 3 itself; if that ever happens. If there isn’t action by the next business day, I’ll cancel the order and move on. I most certainly would not re-order again.
Well, I'm done venting, for now. I feel slightly better now, I think. I’ve been researching other vehicles for which I’ll do some test drives on Monday. I’m considering this “plan B.” Will update if/when things move forward!
And I get this is Texas, no dealer network, it's not easy, etc. But they've been doing this long enough to the point where you can't make excuses for them anymore.
I placed my order for a TM3, Perf, MSM, Black Int, on May 3rd. Primarily because there was already one in local inventory that I was told could be quickly acquired. But once I started the process, they couldn't sell it due to the TX dealer situation and alternatively matched me an identical car fresh off the CA assembly line on May 4th. With ten days until my tentatively scheduled delivery date, you would expect that to be plenty of time to pay for a car.
Instead, it took them forever to work out the trade details and allow me to make the payment. I got the trade estimate weeks prior, so this should have been moderately easy. Yet there was no way to move forward due to incorrect numbers on my delivery checklist. With no response from my delivery specialist for days, my local advisor stepped in to make a few calls and push things along. That was all finally worked out a day before scheduled delivery, which naturally got pushed back. Since my bank was familiar with Tesla, they knew the process and quickly wired the money along with electronic notification within hours of receiving the purchase order. That didn't seem to matter.
Tesla still refused to schedule a delivery date until the payment was associated with the account. Even though both the bank and another Tesla rep indicated electronic notification would be sufficient. Fast forward 3 more days when I called to check on the status, and it looks like they did acknowledge payment that day. No contact from Tesla. OK, let’s get delivery scheduled as soon as possible, right?
No so fast. Now we’re dealing with the local delivery center in Austin who haven’t responded to e-mails or voicemails in the past few days.
Here I am, almost a week after confirmed payment and they're still not able to provide a confirmed delivery date. I can make phone calls and send e-mails all day long. I'd even send a raven or carrier pigeon if I thought it might result in expedited productive action on Tesla's part. But if Tesla doesn’t care, why bother? And I’m not even covering all of the other issues they’ve created with registration and such. This post already feels way too long.
Like I said, waiting is fine. I'm a patient guy, understanding in most situations. And I'm sure others have been through much worse for much longer. With all of the calls and e-mails that have occurred over the past several days, I could have bought several cars by now. Regardless, this is simply unacceptable to force customers through a broken process. It just seems that every step is more painful than the last.
And that says nothing to the potential for issues with the car itself at delivery; if it ever happens. Naturally, my patience is at its limit. I’m not even willing to deal with issues with the Model 3 itself; if that ever happens. If there isn’t action by the next business day, I’ll cancel the order and move on. I most certainly would not re-order again.
Well, I'm done venting, for now. I feel slightly better now, I think. I’ve been researching other vehicles for which I’ll do some test drives on Monday. I’m considering this “plan B.” Will update if/when things move forward!
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