I am surprised to read about the poor experiences. Mine has been the opposite, so far. After I placed the deposit, I reached out to the associate with whom I had spent most of my time about the problem on the site. The site wouldn't let me pick home delivery. On the same day as I sent my email, he had gotten me hooked up with a different associate who Tesla has assigned to me, as well as my delivery specialist. I was told I was ineligible because I was within 250 miles of a dealer. I replied and showed him the link that Tesla's policy was 160 miles. He said he'd check.
Next day, I have a different delivery specialist, and I'm good to go with home delivery. And by the way, here's your VIN (was not on the account page). Went to my account and finished filling it out for home delivery. Again, it was all fixed online at the same time as the e-mail correspondence.
Anyway, got all the trade in and other stuff sorted. Financing cause one hiccup. I got pre-approved through my credit union. They have always had the best rates, and it was better than Tesla's published rate, so I went wiht it. And then found lower rates. Applied through USAA. Missed a disclaimer with them that to get the lowest rate, I had to buy through them. So then I tried a third, and about that time, Tesla was ready to move to set up with delivery. They sent me an MPVA with the wrong info on it. I also decided to finance about $10,000 less than original, so I had to change (noting that the site wouldn't let me pay more than the initial MVPA showed as my balance). I stalled while I waited for the third place to respond (they didn't get back right away, probably because I had my credit report run 3 times in less than a week, and declined), then had to get back to Tesla. At any rate, Tesla requested it be done within 72 hours, and I was on the third day when I decided to go ahead since I didn't think the third place would approve.
Sent my delivery specialist an e-mail asking what to do. He was out of the office for a few days, so I called the number. Within an hour, the person to whom I was routed in the Nashville office had changed the MVPA both with the lien holder, and the amount financed. SO I went back online, paid the $10,010.00 balance, and sent her teh deal sheet thing from USAA. Boom, done.
If anything, I have been the pain in the butt, and the one to take a few days to respond. Every time I have contacted anyone at Tesla, I have gotten a very, very prompt response. Be it on the phone or through e-mail.
By the way.......have any of you ever ordered a new car through another marque before? They are much more typically 8 weeks (have no idea about imported cars, never checked on that, but I imagine it takes a lot longer). Amazing folks are agitated that it takes 4 weeks.
