Yes, but someone at the dealer will answer the phone. Tesla wanted to overturn the dealership model, for good reason, but that means they also assume the service responsibilities of the dealerships.
No one is claiming that the Bolt is a great car, they were just pointing out that using Tesla’s size or sales as an excuse not to answer the phone is a nonsensical argument.
Tesla was 4th from the bottom in the
2021 JD power dependability survey (they didn’t have a large enough sample size to include Tesla in the 2022 rankings.) Conversely, Tesla scored at the top of the JD Power
EV ownership experience survey. Consumer reports put Tesla squarely at the bottom for reliability with Models S, X & Y sharing the basement with the Audi eTron. (The model 3 did better, managing average reliability.) At the same time, Consumer Reports ranked Tesla quite high on owner satisfaction. Oh, and
Elon Musk also admits that Tesla has quality problems.
Reliability and satisfaction don’t really care whether the car is an EV or an ICE engine. Theoretically EVs should have fewer problems than ICE cars but that doesn’t always hold true. Are people actually trying to argue that we should put up with worse cars from Tesla (or any company) just because they’re EVs?
I like my Model Y. I enjoy driving it (mostly.) It’s fun to drive, handles well and fits my needs well. It also has the worst adaptive cruise on the market and a horrible suspension. I’m hardly alone in those complaints - actually, I would wager that people who
don’t have issues with TACC are in the minority. (We hired a new woman at work and I mentioned how the adaptive cruise on our Tesla sucked but that on our Subaru worked perfectly. Spontaneously she said ‘we have the same combo and that’s the exact experience I’ve had with our cars, too.“ hmm.)
What people seem to have a hard time grasping is that it’s possible to love Tesla or to love your Tesla while still admitting its faults. Maybe that’s too much for some people to fathom.