Phone App Authentication is Down for Me.... Anyone Else?

[lolachampcar]

I've been waiting for my wife's car to be added to the phone app and have been logging in and out as instructed without issue for the last week. Last night my phone app refused to recognize my log in creds. My MyTesla log in is back up and working fine.

Has anyone else been booted from the phone (IPhone to be exact) log in?

 

[mdd]

I called Tesla about this last night and they said it was a known issue with the phone apps and that they were working on it.

 

[efusco]

ok for me right now

 

[Brett]

Windows Phone Tesla Connect app down for me. iOS iPad app working.

 

[myms]

Yep, new logins have been down since yesterday at 9:44am PST.

 

[Jdcleary]

I've been waiting for my wife's car to be added to the phone app and have been logging in and out as instructed without issue for the last week. Last night my phone app refused to recognize my log in creds. My MyTesla log in is back up and working fine.

Has anyone else been booted from the phone (Windows Phone to be exact) log in?

Still down for my Iphone at noon today.

 

[TurboFroggy]

Down for me since last night. Windows Phone Tesla Companion, Tesla Connect and Tesla Commander, none of them can log in.

 

[dirkhh]

Yes. Known issue. No new authentication has been possible since yesterday morning (PDT). Given that their website went down for quite a while as well they either got hacked or had some serious mishap in their days center

 

[paulkva]

Down for me as well. I just picked up the car yesterday in Rockville, and everything else about it is beyond incredible. I called the service center earlier today (hadn't had a chance to read anything here yet), I got transferred to Fremont, and they told me the servers are down with no ETA yet. They did say to try/call again early in the week (presumably Monday/Tuesday).

 

[brianman]

Try this...
Model S REST API - Page 65

 

[paulkva]

I just tried the iPhone app again -- because I'm completely obsessed with my new car -- and it's working now.

 

[JPP]

My iPhone works, but the TM site is still fouled up--cannot see dashboard.

 

[lolachampcar]

back up for me and now with both cars....

 

[gnelson]

My Windows 8 phone app is working again

 

[dirkhh]

It appears their authentication server is back up. I can re-login from the command line as well.