Phone App: iPhone/Android app

[Mayhemm]

I just discovered in iTunes that there is a new release of the mobile app, V1.2.2. Came out yesterday.

Description is "support for new markets, minor bug fixes & improvements".

There was a similarly-worded update on Google Play dated June 6th. However, it still doesn't incorporate the UI changes present in the iOS version.

It woke my car from deep sleep without too much delay, though. Not sure if this was an improvement over the outgoing version.

 

[simonog]

I just discovered in iTunes that there is a new release of the mobile app, V1.2.2.

I don't see anything new.

It now supports those of us with RHD cars, timed for the UK first 5 deliveries.

 

[Mayhemm]

It now supports those of us with RHD cars, timed for the UK first 5 deliveries.

Exciting that UK RHD deliveries have started.

Would you be one of the 5, perchance?

 

[simonog]

Exciting that UK RHD deliveries have started.

Would you be one of the 5, perchance?

Sadly no, though I hope to receive my car in a couple of weeks

 

[ckessel]

So, riddle me this. I've upgraded my phone and I can't get the Tesla app to connect on the new phone. It always says wrong username/password. I'm using the same combo that lets me log into My Tesla on Tesla's My Tesla section of their website. I think it's the same I had before on my old phone (since, again, I thought it's supposed to be the same as the website).

Any ideas? And yes, I typed the credentials carefully multiple times

 

[TexasEV]

So, riddle me this. I've upgraded my phone and I can't get the Tesla app to connect on the new phone. It always says wrong username/password. I'm using the same combo that lets me log into My Tesla on Tesla's My Tesla section of their website. I think it's the same I had before on my old phone (since, again, I thought it's supposed to be the same as the website).

Any ideas? And yes, I typed the credentials carefully multiple times

Try deleting the app and reinstalling?

 

[cinergi]

So, riddle me this. I've upgraded my phone and I can't get the Tesla app to connect on the new phone. It always says wrong username/password. I'm using the same combo that lets me log into My Tesla on Tesla's My Tesla section of their website. I think it's the same I had before on my old phone (since, again, I thought it's supposed to be the same as the website).

Any ideas? And yes, I typed the credentials carefully multiple times

If you have special characters in your password, you might consider changing it to something without those characters and try again. It's a common bug to mis-parse passwords with special characters in them.

 

[Klaus]

So, riddle me this. I've upgraded my phone and I can't get the Tesla app to connect on the new phone. It always says wrong username/password. I'm using the same combo that lets me log into My Tesla on Tesla's My Tesla section of their website. I think it's the same I had before on my old phone (since, again, I thought it's supposed to be the same as the website).

Any ideas? And yes, I typed the credentials carefully multiple times

Use your registered email as the user name, not your actual user name/handle.

 

[R²B]

How long does the app typically take to connect to the car?

 

[bollar]

How long does the app typically take to connect to the car?

Just a couple of seconds if the car is awake.

 

[R²B]

Just a couple of seconds if the car is awake.

So if I walk out to my car after work is it awake?

 

[dsm363]

So if I walk out to my car after work is it awake?

If you disable sleep mode it is. You can also wake the car up by launching the app. If the car is asleep it takes about a minute to connect but then you can turn on your AC or heat.

 

[Sacrament055]

My android app just made me change my password to something more "secure" and subsequently made me re-enter my password? Anyone else have this? Possibly getting closer to firmware version 6 with it's phone allows you to start the car option?

 

[bollar]

My android app just made me change my password to something more "secure" and subsequently made me re-enter my password? Anyone else have this? Possibly getting closer to firmware version 6 with it's phone allows you to start the car option?

I had to re enter my password on an iPhone, but I didn't have to change it. My password already met most definitions of secure.

 

[NigelM]

My android app just made me change my password to something more "secure" and subsequently made me re-enter my password? Anyone else have this? Possibly getting closer to firmware version 6 with it's phone allows you to start the car option?

If you didn't update the app, how would it know?

 

[ZBB]

If you didn't update the app, how would it know?

Could be server-side warning that the password didn't meet minimum length or other security requirements...

 

[bollar]

If you didn't update the app, how would it know?

Presumably the forced password verification was pushed from the server. The security test could either be a subset of that, or an Android-only event (from the two data points we currently have).

 

[Sacrament055]

If you didn't update the app, how would it know?

No app update so I assume it's something on their server authentication setup.

 

[Pate]

My iPad has asked me for my MyTesla password twice in the past two days.. So looks like something going on with the servers.

 

[Mayhemm]

My iPad has asked me for my MyTesla password twice in the past two days.. So looks like something going on with the servers.

I briefly get the login screen when starting the app now. It proceeds to the "contacting the car" page after a few seconds, but it still looks like I'd need to login again. Just long enough for me to think "Oh, what now?" Didn't used to do this. I still almost always have to back out and restart the app in order to successfully connect though. I usually give it 10 seconds (occasionally, it does do it on the first try) and, if no connection, back out and try again.