Phone App: iPhone/Android app

[doctrewho]

Anyone else having issues with the Android app today? Worked like a charm yesterday but now it loads, starts to connect to the car, and then crashes. I've rebooted the phone. Uninstalled and reinstalled the app. Can't get it to run. This is on a Galaxy Note 3.

 

[gbdesai]

I had that problem a while ago and it turned out to that it was the password manager Lastpass. It has a custom android keyboard and if it is active it crashed the Tesla app. Not sure why.

To test go into Android settings and Accessibility and turn off all items and see if it still crashes. If not turn one thing one at a time till you find the culprit.

 

[TeslaSinHR]

Thanks for the tip gbdesai. My Android app also stopped working on Friday - it would simply say "Unfortuneately, Tesla has stopped" and then end. I couldn't of anything that changed on my phone but I did upgrade LastPass to a version that could auto-fill password in other application. Turning it off like you recommend did the trick ! All working OK now.

 

[gbdesai]

I did upgrade LastPass to a version that could auto-fill password in other application. Turning it off like you recommend did the trick ! All working OK now.

Glad it worked, I went nuts trying to figure it out. Hopefully they work out the issue on the LastPass side. I actually am now using Dashlane so.less of an issue for me in the longer term.

 

[AndyM]

I had that problem a while ago and it turned out to that it was the password manager Lastpass. It has a custom android keyboard and if it is active it crashed the Tesla app. Not sure why.

To test go into Android settings and Accessibility and turn off all items and see if it still crashes. If not turn one thing one at a time till you find the culprit.

Pure genius, gbdesai. Thanks for the tip! This solved the problem for me as well.

 

[doctrewho]

I'm actually more hoping for an update to the Android app that brings feature parity with the iOS version and fixes the Lastpass issue.

 

[Chipper]

I'm actually more hoping for an update to the Android app that brings feature parity with the iOS version and fixes the Lastpass issue.

+1 +1 +1

 

[gbdesai]

I'm actually more hoping for an update to the Android app that brings feature parity with the iOS version and fixes the Lastpass issue.

Ditto

 

[doctrewho]

I dropped a note to [email protected] on this one and they said they didn't have access to know when the mobile apps got updated but would "log this in our system for review". Hopefully someone there will catch that the Android app still says its a beta along with fixing the charge slider and the lastpass crash.

 

[Mayhemm]

Hopefully someone there will catch that the Android app still says its a beta along with fixing the charge slider and the lastpass crash.

Yeah, no kidding! No updates since November. This has to be one of the most neglected apps on Google Play. Update maybe to coincide with FW6.0?

 

[Noahas]

@gbdesai Thanks for sharing this. It was really aggravating. I had tried everything I could think of, going as far as buying a new phone and still having the problem. Unfortunately, I like Lastpass far too much to give it up, so I guess it is just a matter of turning it off in Accessibility whenever I need to use the Tesla app. Interesting you said that it was something to do with the Lastpass keyboard, but yet I don't have the keyboard active and the problem still exists (though disabling it in Accessibility fixes it as you mentioned). It must be the update that Lastpass did that allows it to fill passwords in other android apps, rather than just as a browser add-on for Dolphin.

 

[doctrewho]

I've been trying to figure out how to make Tasker switch it off on launching the Tesla app and turning it back on again after exiting but my Tasker-fu isn't up to the "task".

 

[apacheguy]

When are we going to get the option to adjust scheduled charging from within the app? IIRC, this was promised quite some time ago.

 

[ken830]

I just learned that the iOS app has the charging slider! Android users should demand the same!

 

[RavynArcadia]

Just out of curiosity, is anyone having issues connecting the iOS app to their car?

 

[Klaus]

Works fine for me.

 

[jyinger]

I just installed the Tesla Android app on my Galaxy S3 and, or course, I get an error message because my car hasn't been delivered yet. I know this has been asked and answered, but it would be cool to see that I and my car are part of the forum.

Jon

Ordered March 31, 2014 VIN# 40530 Delivery scheduled for May 31, 2014


S85 | Pearl White w/Tan Leather | Twin chargers | Pano | Tech | HPWC

 

[W.Petefish]

The App doesn't work currently with the Galaxy S5. (Engineering has already been notified.)

 

[SummerlinModelS]

I had that problem a while ago and it turned out to that it was the password manager Lastpass. It has a custom android keyboard and if it is active it crashed the Tesla app. Not sure why.

To test go into Android settings and Accessibility and turn off all items and see if it still crashes. If not turn one thing one at a time till you find the culprit.

Thanks for posting this. I have been fighting with the app for about a week trying to figure out what was going on, uninstalling, rebooting, reinstalling, etc. and couldn't figure it out. Turning off the LastPass accessibility feature worked perfectly.

 

[Mayhemm]

Just got my Model S on Friday, so I'm pretty new to the app (Android version on LG G2).

It works pretty good. However, only on the second try. The first time I launch the app, it will just say "connecting" until it times out and asks me to retry. If I back out of the app and relaunch it seems to connect right away.

Anyone else have this experience?

And let me add my voice to the "UPDATE THE APP" crowd.