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Phone Call Echo

albyee

New Member
Jul 8, 2018
3
0
San Francisco
Just another data point: On 2018.21.9. Using iPhone X and have had regular problems with callers hearing echos on their end (no echo on my end). Same complaint from a caller this afternoon, so I decided to try turning off my Apple Watch (Series 1) as a few others in this thread have suggested. Echo disappeared.
 

gregd

Active Member
Dec 31, 2014
2,597
1,815
CM98
So, a new bit of info... My daughter just got her Model 3 this past weekend. During the delivery we found a bit of cosmetic stuff that needed detailing, so they sent the car off to get detailed while we had lunch. While they were at it, they also updated the software, though I do not know what version it got.

During her drive home she called me from the car (phone and car were linked by BT). Both her phone and mine are Google Pixel 2, and I definitely heard the echo. Her sister also reported the same (her phone is a Samsung of some sort) from an earlier call. But the new data point: During our call (about 10-11 minutes in), the echo stopped. She did nothing. I did nothing. It stopped on its own.

A few moments before I realized that it had stopped, I remember hearing a small "beep" of some kind. Could have been a notification on one of our phones, or the car, but she didn't remember hearing it. Might be related, or not; I can't say. She was also driving, though not moving much (the call was about being stuck in traffic), so I suppose she could have just switched cell towers. Can't really tell. Anyway, bottom line is that the echo can resolve itself. We just don't know triggered that resolution.
 

manishee

Member
May 21, 2018
34
11
San Jose, CA
I called Tesla service center today. Confirmed its a known issue and they said they are rolling out update tonight that will fix it. Actual time of update will vary for everyone as the updates will happen over next several days.
 
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Point 3

Member
May 12, 2018
160
127
San Diego
Same here, iPhone 8 Plus
Happens about 90% of the time since I got the car in March.
As with others, switching to phones speaker stops echo.
Service Center looked at this back in April for me and had no solution.
I’ll believe they have an update to fix this when I see it.
 
Jul 18, 2016
10
2
Grand Rapids, MI
as an update, this week I did not have an echo of my own voice in the X (wife was in the X using iPhone X; I was on my Google Pixel phone). Current X software is 24.1 but I don't remember when the last update occurred.
 

Blamski

Member
Jul 13, 2018
6
2
Santa Rosa
I don't have the Summon update, yet, I can say that I've had no echo issues since disconnecting iwatch (apple watch) from my iphone x while in the car. A noticeable echo for callers through all volumes with watch connected.
 

t3slatx

Member
May 16, 2018
29
6
TX
I have this issue as well, turning off my phone and turning it on again seems to work for me, although it did happen again today, restarting my phone fixed it again. You may want to try that until Tesla rolls out an update to your car.
 

dethman

Member
Apr 19, 2018
891
989
socal
Note 8 here. Have the echo in my MS loaner and my MX.

But the bluetooth disconnects every 10 seconds in my MX so i cant make any calls anyway. So it doesnt really matter if it echoes i guess.
 

Point 3

Member
May 12, 2018
160
127
San Diego
Hard for me to understand how a Toyota Corolla can have perfect Bluetooth calling and Tesla seems to have issues with it across the whole platform
 

GuyDude

Member
Sep 11, 2017
279
322
Orange County, CA
I found that on my iPhone X the solution is to DISABLE 'Phone Noise Cancellation'

On the iPhone. .... Settings-->General-->Accessibility--> Phone Noise Cancellation ..... Toggle this option to OFF.

Callers now confirm to me that they no longer hear the echo.... Hopefully this issue is fixed in iOS12

I am on Tesla 2018.24.7.... Apple iOS 11.4


iOS 11.4.1 was just released but i have not had a chance to install
 
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AMIYY4YOU

Member
Jan 4, 2018
194
200
Boston, MA
I found that on my iPhone X the solution is to DISABLE 'Phone Noise Cancellation'

On the iPhone. .... Settings-->General-->Accessibility--> Phone Noise Cancellation ..... Toggle this option to OFF.

Callers now confirm to me that they no longer hear the echo.... Hopefully this issue is fixed in iOS12

I am on Tesla 2018.24.7.... Apple iOS 11.4


iOS 11.4.1 was just released but i have not had a chance to install
Lol this is not a solution. A solution means it fixes the problem permanently for everybody. Just because you're not observing the same symptoms does not lead to the conclusion that it's the solution. I've disabled the noise cancelation and I still observe the same effects
 

gilscales

Banned
Jul 16, 2016
1,694
2,040
Long Beach, CA
21.9, iPhone X, 11.4 and talked to SC yesterday, they confirmed the problem and said the latest update will fix it, said they would push it out to me in the next couple of days IF "they" (whoever they are?) "decides" the update would solve the problem, Huh? weird.
 
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Reactions: gogogoducks

alfadur

Member
Jul 17, 2018
31
56
Chapel Hill, NC
I'm on 2018.24.7 and sporadically get the echo on the other end. It happens more a) when my wife calls me while I'm in the TM3 (not the other way around), and b) when either of us made a call quickly after getting in/starting the car. Really hoping the next update fixes it.
 

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