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Phone field broken when scheduling appointment

Discussion in 'Model 3: User Interface' started by darkenergy, Jan 6, 2020.

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Does the service appointment phone field work for you?

This poll will close on Mar 6, 2020 at 2:15 PM.
  1. Perfectly fine!

    4 vote(s)
    66.7%
  2. App is broken for me too.

    2 vote(s)
    33.3%
  3. App? I just call them direct.

    0 vote(s)
    0.0%
  1. darkenergy

    darkenergy Member

    Joined:
    Apr 13, 2018
    Messages:
    236
    Location:
    Canada
    Thought I'd ask if this is common or not. Maybe I'm just special.

    I've scheduled a couple of appointments via the app. Each time it will not accept the correct phone number and I end up truncating it. Something like 19995551234 won't work, but 1999555123 will. Similarly, 9995551234 won't work.

    The number in the online account is correct.

    So of course Tesla can't phone or SMS me. The service staff gets confused. I get annoyed.

    After trying to wave a red flag with Tesla a couple of times about the bug, I've sort of given up getting them to fix it...
     
  2. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,762
    Location:
    NJ
    I scheduled an appointment the other day and didn’t have any issue with the phone number. I don’t remember if my number was already filled in or if I had to type it in though.
     

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