phone handsfree not working on outgoing calls

[angelman]

This is very weird. My phone is connected just fine to the car. I never have a problem using the phone as a key. When I try to make a call though with bluetooth, using the voice command, it finds the contact, dials the contact and calls but the audio goes through the phone. Incoming calls though are routed correctly through the car audio.
I have never seen behaviour like this when using bluetooth anywhere else (for example in my Volvo).
Anyone else see anything weird like this.. ideas to fix it? I tried forgetting the bluetooth connection and re pairing...

 

[JoganJani]

It does on my Samsung Note 8 sometimes. What kind of phone are using? I also have to connect it manually quite often.

 

[BioSehnsucht]

Sometimes it seems to take 10-15 seconds to actually start ringing, and other times I don't hear anything until the other person picks up. I think there's some kind of bug where the audio is muted or not passed through for some reason for some number of seconds. Other times it works fine. This is an Android 7.0 device (HTC One m9)

 

[angelman]

I have a samsung s7 edge. It's weird because the bluetooth is all connected, I can see the address book, it receives calls handsfree, it's just making the calls doesnt activate the car audio.

 

[JoganJani]

Do you have another BT device connected as well? Like gear? I get this problem intermittently and I wear Grea S3

 

[angelman]

Do you have another BT device connected as well? Like gear? I get this problem intermittently and I wear Grea S3

Hmm my wife's phone is not connected but it is remembered.. maybe I'll try deleting it and see if that helps..

 

[JoganJani]

Hmm my wife's phone is not connected but it is remembered.. maybe I'll try deleting it and see if that helps..

I meant if you have another BT devices connected to your phone. There might be conflict if you have another audio profile connected.

 

[fmcotton]

This is very weird. My phone is connected just fine to the car. I never have a problem using the phone as a key. When I try to make a call though with bluetooth, using the voice command, it finds the contact, dials the contact and calls but the audio goes through the phone. Incoming calls though are routed correctly through the car audio.
I have never seen behaviour like this when using bluetooth anywhere else (for example in my Volvo).
Anyone else see anything weird like this.. ideas to fix it? I tried forgetting the bluetooth connection and re pairing...

I have the same problem. Report it as a bug.

 

[Winnipeg M5]

I have the same problem. I am not aware of a process for reporting bugs. Can someone confirm for us please?

 

[BioSehnsucht]

I found that if I disable media playback to the Model 3 on my phone (HTC One m9 Android 7.0, go into BT settings, go to the Tesla Model 3 device, uncheck media playback) it works 100% (other than obviously I can't stream music from the phone anymore, but I haven't been doing that so...)

The problem seems to be (not sure if car or phone or both are to blame) with switching from music streaming mode to headset mode. By preventing the switch from being necessary, I've "solved" the problem (at least for my phone)

 

[Winnipeg M5]

Thanks. This seems to work for me too. Hope Tesla comes up with a fix...