been trying to get hold of a human and have been kicked around different service centers for the past hour. "use the app" but the app doesn't give me an option to specify what actually is occurring.
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Picked up my first Tesla!
- Thread starter ngng
- Start date
been trying to get hold of a human and have been kicked around different service centers for the past hour. "use the app" but the app doesn't give me an option to specify what actually is occurring.
KentuckyX
Member
app shows an job ETA for tomorrow morning, but service advisor is saying they think it'll be done today. the burbank service center and advisors have been very friendly and helpful. turns out I have an outstanding recall for my steering rack bolts too, so that'll get taken care of.
looks like they are going to replace the front left broken control arm and comp the front right control arm. i am out of warranty, so I appreciate that. too bad I can't order the suspension parts from tesla myself...otherwise I'd replace the rest once myself I'm back home.
talk about the full spectrum of tesla ownership in a few hours lol
but hey, they're going to check my tire tread and set my pressures. so, I guess I'm winning at the end of the day?
looks like they are going to replace the front left broken control arm and comp the front right control arm. i am out of warranty, so I appreciate that. too bad I can't order the suspension parts from tesla myself...otherwise I'd replace the rest once myself I'm back home.
talk about the full spectrum of tesla ownership in a few hours lol
but hey, they're going to check my tire tread and set my pressures. so, I guess I'm winning at the end of the day?
It sounds like you should be able to order parts through Tesla unless they are restricted. People have been doing that with some of the cameras to update older models. $400 for both arms and labor sounds like a great deal for a suspension repair to both sides of the car and alignment.
I'm curious though, why are they doing the right one?
I'm curious though, why are they doing the right one?
oh, nice. didn't know that. good to know. I will replace the rears when I get home. Going to take the car apart and recheck the torque value on everything as well.
I would guess they're likely doing the right side because this is a known failure, but they don't want to admit fault.
If this was 2017, they likely would have comped the whole thing. Today, I am surprised they comped anything. Good to hear though.
right? it is what it is. I took this as a sign that I should buy a warranty and just picked up the x-care
thanks. hope to use your warranty for something less catastrophic.
for anybody interested, I picked up the:
7 year and 75,000 mile term
Coverage until 05/2028 or 114,600 miles
Deductible: $100 per visit
TheDriveway
Former Vendor
The picture on original post shows odometer at 38,629 miles.
