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Picked up X100D Saturday, went to service Tuesday!

Discussion in 'Model X' started by MyMidnight, Jul 4, 2018.

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  1. Radonculous

    Radonculous Member

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    Respectfully, I was ignorant too until you actually get the car. Do NOT let the excitement of the car and honeymoon phase get in the way of going through ALL aspects of the car. Really look at every panel, make sure ALL electronics work as they are supposed to, look for noises, make sure steering is aligned. Hell even get a paint meter because your car may have serious damage to it that they will likely not take responsibility for. Also when you get your back after you note any of the issues, check all the panels and wheels to make sure they did not damage your car. I think its realistic to not expect quality or luxury as yo you mentioned. Be careful and good luck! I hope your experience isn't similar to the numerous people who keep posting similar to our experience.
     
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  2. DarkMatter

    DarkMatter Member

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  3. Radonculous

    Radonculous Member

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    Darkmatter, thanks for your thoughtful and constructive response. The issue still remains is that if I were to sell the car lets say tomorrow and the next person were to measure the paint it would appear quite suspect at about 3x the thickness in the rear end. It would leave suspicion that the car was in a rear end collision and painted. Furthermore, the paint also visually looks off as pointed out by a detail / PPF shop.

    I also have first hand experience with this whole issue as just last weekend we sold one of our Porsches to a dealership and the Porsche dealership took a paint meter to every panel in the car to confirm it had no work done.
     
  4. BeardedBro

    BeardedBro Member

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    Hi there, first, congrats on the X, and welcome to the fam!!

    Our X had this same issue several months ago, which was fixed in a couple of days, and hasn't recurred since. I totally get how disappointing this initial experience may be, but likely most (if not all) fellow owners will agree that Tesla will take care of you.

    May you and your family enjoy countless miles together in your awesome ride, cheers :)
     
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  5. DarkMatter

    DarkMatter Member

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    And that's why you should not be forced to accept the car, if that is something you care about. Porsche owners are a very particular set.
     
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  6. Peteski

    Peteski Active Member

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    #66 Peteski, Jul 10, 2018
    Last edited: Jul 10, 2018
    It's a public forum, so I'll say what I think in response to other postings and you can disagree with it if you like. But this is not your personal forum where you decide what we can and cannot discuss. If I'm going to put anyone on my ignore list, it will be you!

    Oh and the OP has one specific issue with the airbag warning, the other issues reported on this thread are from other owners complaining about their own specific issues, presumably in sympathy?
     
  7. rainforest

    rainforest Active Member

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    Yeah. When I picked up my car and the driver's FWD panel was sticking out at the top, first thing delivery specialist said was that "it was within specs". LOL But it didn't bother me enough that I rejected the car, and the last thing I wanted them to do was take the door apart because it stuck out a few millimeters.
     
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  8. hill

    hill Active Member

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    #68 hill, Jul 10, 2018
    Last edited: Jul 10, 2018
    what sickens me the most about these problem of defects is that it really kills our own testimony of our faith in the company. We have people regularly asking us how we like our model X. I'd almost rather say "no comment" then tell the inquiring person, "this is a loaner, because ours is in the shop ... again". For us, it's been over a month and a half for (numerous varying reasons) of our 1st 15 months. A little over 1½ more years to go before the end of the lease. Our most pathetic experience on buggy problems is the current one. These poor service people have spent 5- yes! FIVE ATTEMPTS to get our fobs to do what they are supposed to do. Sometimes you try to open a front door and a falcon wing door will open, sometimes it won't self present. Sometimes the car won't even recognize the fobs. Sometimes one fob will work while the other won't. The service center has changed batteries, changed FOB's, changed the equipment that the fobs communicate with. And on and on. THE LAST 2X it's been "ready" - i've checked when they pull the car up. The rep gives a befuddled look when i show 'em it's still a fail. For 6 figures, we wish we would have gotten a good one ....
    One of the top lemon attorneys told us Tesla has become aficionados in covering their tracks, to make it very difficult to get them to take a car back. The company writes up these ongoing nickel & dime defects (for example) as 'good-will' parts replacement, so it appears to be debatable as to whether there was in fact any real problem at all. Right ... 45 days (and counting) in the shop? Out of 455 days of ownership/lease? 1 out of every 10 days? One thing's for sure ... we definitely won't have any mileage overage once the lease is up. I pity the poor slob who picks this sucker up as a 'CPO'.

    it's really NOT a matter of' lol' ..... why NOT have a 'beware' VIN list.
    Here's our last 5 .... 41402
    Buyer beware
    .
     
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  9. alcibiades

    alcibiades Member

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    Did you know what Musk once said about service and loaners?

    “Our policy for service loaners is that the service loaner fleet will be the very best version of a Tesla that is available” said Musk during the Q1 earnings call today. “If you have a Model X that comes in for service, the service loaner you will get will be the absolute fully loaded state-of-the-art P100D Ludicrous … Model X that we have. Same for Model S.” May 3, 2017
     
  10. alcibiades

    alcibiades Member

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    When I picked up my X, I had decided ahead of time that I wasn't going to over-analyze any panel alignment issues or look for paint swirls. I knew that if I looked, there'd probably be something. I just wanted to get my car and enjoy freedom from ICE.

    Now that I've had my car for over 18 months, the cumulative effect of all the little issues (and some bigger ones) is too much. It'd be one thing if the service centers were accommodating. I know they differ from center to center -- like any regular car dealership (you read that right) -- but the pressure these folks are under to turn away problems is obscene. Have significant ghosting and take a tech for a ride: have him say "yeah that's pretty bad" and then have another tech say "it is within spec". Meeting artificially low standards is not an excuse for shoddy workmanship. Seams on seats coming undone, windows making screeching noises when closing, shudder, groaning FWDs, flashing pieces breaking, etc. But they have some of us under their thumb: I want an electric car that fits my family and can go long distance. Tesla is the only game right now and they know it and say **** you, chump.
     
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  11. Radonculous

    Radonculous Member

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    If you mean insinuate that Porsche owners are a particular set because there in expectation of quality engineering then yes I also agree with you there. Perhaps, Tesla needs a car such as the Porsche Taycan (interesting name) to inspire them to step up their game.
     
  12. DarkMatter

    DarkMatter Member

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    Repainting due to a paint defect at the factory is hardly a sign of engineering problems. It is universal across the industry. In my experience, Porsche and Corvette owners seem the most picky about such things. It's their right, and is hardly universal across the car buying public.
     
  13. TexasRat

    TexasRat Member

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    I feel like everything got derailed in this thread. Any updates? Do you have the car back now? How long did it take?
     
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  14. GayForEllon

    GayForEllon Banned

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    THIS!! A THOUSAND TIMES THIS!!

    Do not fall for the man at the velvet rope who has your name on "the list".

    Do not fall for having your name on the little sign at the table when you arrive.

    Do not fall for the "paparazzi photographers" who follow you around.

    Do NOT just take the keys and leave.

    And above all, DO NOT take home a vehicle that isn't 100% perfect.
     
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  15. Peteski

    Peteski Active Member

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    yep, from post #13 onward! Hopefully the OP got their problem sorted.
     
  16. hill

    hill Active Member

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    #76 hill, Jul 10, 2018
    Last edited: Jul 10, 2018
    no it isnt ... that's a quality failure issue. THIS is an engineering problem - which we'd rather just live with, rather than deal w/ more shop time;
    20171110_150011.jpg

    20171112_143804-1.jpg
    But since we might get another Camry as a loaner (as opposed to the loaner S we currently have - this time w/ rear windows that won't go up without seriously messing w/the switches) ... we'd rather struggle w/ the flaky MS loaner on pure EV.

    During Yesterday's fiasco w/ our X not getting fixed proper, again - i couldn't help but notice a P100d model X owner (still had paper plates) getting a Mercedes SUV as a loaner, & the rep told him to save gas receipts and Tesla would pay for it. We've recently experienced no loaner scenarios. Anyone wonder if the loners are lemons that Tesla had to buy back - & would rather use as loners, rather than fix & sell at a super cheap price w/the lemon stigma? Just a thought.
    Anyway - these issues are embarrassing - when excited / non-tesla folk inquire about how cool it is to have an X.
    .
     

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  17. Radonculous

    Radonculous Member

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    Its interesting, I think my thread about the paint / body work was merged into this OP's thread...guess there are two OPs now? Hope things have worked out for the other OP then. We are awaiting Teslas response to our Buy Back although I'm sure it will be a some generic statement about the car "being within specification."
     
  18. Peteski

    Peteski Active Member

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    My last Porsche 911 (2011 997.2 C4S) had two trips back to the service centre on a flat bed in the first year with two unrelated show-stopping electrical faults. Both windows would regularly fail to move down when closing the doors ending up with the glass on the outside of the seal (very annoying and a pain to deal with). The Moll OEM batteries they insisted on using for warranty were junk (had 2 fail in less than 3 years). The bonnet fit wasn't great either, but not such a big deal. Oh yeah and the rear light clusters used to leak and then steam up. The 2004 996.2 I had before that had far more serious engine problems (the infamous IMS failure requiring a replacement engine at only 30k miles) and then the replacement engine smoked liked crazy when cold and went through a litre of oil every 1000 miles (apparently within spec). It was embarrassing firing it up in the morning and eventually traded it for the 997.2 and was glad to see the back of it. At least the engine in the 997.2 stayed together for a few years. Both great cars to drive though! But quality engineering is a bit of a stretch IMHO. Oh and our local service centre is rubbish too. So I'm not rushing out to order a Taycan just yet!
     
  19. Radonculous

    Radonculous Member

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    Sure, but not to get caught on the semantics of "engineering" versus "quality control" because both are poor / lacking in our case. For what its worth the car still does have numerous "engineering failures" such as the body panel gaps and electronic malfunctions. Our FWD on the driver side now sits a solid 1cm off of where it should compared to the flush FWD on the passenger side. Then there is this mystery about the paint...

    We've owned numerous cars from varying marquis and nothing has been as poorly put together as our Model X. Again, as evidenced in this thread and just about every thread in this forum, many are facing these issues.

    For a new Tesla owner, I have to admit I'm not used to going on a forum where the majority of the threads and posts are dedicated to failures and defects. Sadly, these threads are not just me posting our experience :(.
     
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  20. Peteski

    Peteski Active Member

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    I was wondering what happened there as post #13 seemed totally irrelevant to this thread. Looks like a Tesla fault mash-up thread now!
     
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