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Picking up Model 3 AWD tomorrow - what to expect?

Discussion in 'Model 3: Ordering, Production, Delivery' started by jonquiljo, Oct 8, 2019.

  1. jonquiljo

    jonquiljo Supporting Member

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    Hi. I'm picking up my Model 3 tomorrow - and the delivery center (San Francisco) told me that it would be all of a 15 minute experience. Is there any truth to this? They said the time of day (early afternoon) was going to be easy - that evenings were a big crunch.

    I want to (and should) check over my Tesla before I actually write a check or sign for the thing. I'll need at least 10-15 minutes for that. I'm really not sure what to check for - other than "everything."

    I also don't know what do have the Tesla delivery people set up for me before I go out the door with the car. I assume that Tesla just wants me to get out the door, but this being a seriously complex car, I assume there is a lot to be readied for driving it home.

    Any suggestions? Thanks.
     
  2. mreynolds767

    mreynolds767 Member

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    Assuming it is a Delivery Center main location you can expect...
    It should not be busy nor hectic (last couple weeks EOQ time it can be a little crazy but now should be no concerns)

    They likely have a different waiting room for pickups, so when you walk in ask where that is.
    They will likely have coffee, donuts and chairs in the waiting area.
    You will be assigned to someone, first thing they should have you do is go check out your car in the lot. They tell you which car it is but they likely stay inside at this point. You can get in it, power will be on in the car, you can inspect it to your heart's content but not drive it. Will not have any plates on it yet. For some this will take 30 seconds, for others 1 hour but it is up to you how long you want in my experience, there is no rush or pressure.
    Then you go back in, sign the paperwork, give them the check, etc... The paperwork part takes less than 5 min.
    Then that same person or someone else should go to the car with you, give you a 15 min tutorial on the car, about the car, they will pair your phone with the car, etc.. if you have any notes about paint chips or anything else you see make sure this delivery specialists notes it in their system. If you don't have any questions they get your plates and you are on your way.

    If the location has a supercharger and you car is not 80% charged asked to top it off before you drive away, will be free and often the cars only have 40% (or least mine and the others bought my same day did).
     
  3. kwoody51

    kwoody51 Member

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    Haven’t bought/ picked up a Tesla but here’s my 2 cents.

    Car should be ready for you to drive home before you get there so no time needed there. Other than ~3 min for them to explain how to get into drive/ reverse if you haven’t done it before.

    Car inspection - I would take all the time you need to look for any physical blemishes. These are going to be things you don’t want brought into question after you leave about did you cause the issue or did it happen during delivery. Think of it like a rental car inspection but it’s your car and you want to make no surprises once you get home.

    Outside of paint/ blemish inspection I wouldn’t worry about the other area. If something pops up driving it they will take care of it.
     
  4. jonquiljo

    jonquiljo Supporting Member

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    Thanks. Inspection of cars in the middle of buying one is difficult. I've thought of bringing a friend who would be able to look with a more reasonable eye.

    What is the deal if you miss problems that need to be corrected later? Will Tesla fix them, or do they say "you bought it the way it was, this is what you live with!"?

    BTW, if it is only charged 40% (and I have ~20 miles to get home) will the supercharging take long? I don't want to get into commuter traffic any worse than I need to coming out of San Francisco.
     
  5. jkoya

    jkoya NA2 NSX

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    Bringing a friend sounds like a good idea to me. Having a second set of eyes can't hurt...

    I think my advice is to get everything in writing that you feel Tesla needs to correct. I would also not hand over the check until you have had a chance to inspect the car. I missed a lot of paint defects on delivery day, but I complained to Tesla, it's impossible to find all the defects when taking delivery outside in the rain. They agreed and I was allowed to add onto my Due Bill by emailing pics of the defects.

    I took delivery at the end of last year in December. Even though I felt rushed during the inspection process, we were there for over 2 hours as they were trying to "buff out" some obvious scratches.

    I hope your delivery goes well and you have a positive experience. If you are going over the GG bridge out of the city, you can look up through the glass roof at the bridge if you are stopped in traffic.
     
  6. jonquiljo

    jonquiljo Supporting Member

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    Thanks. Sorry to hear you had so many problems. I gather a good deal of cars come to the customer in a lot better shape these days. Some, unfortunately, are a bit beaten up. It's supposed to be clear, but I don't think I'll see traffic on the Golden Gate. The friend I was going to tap for taking delivery could not make it at the last minute. I'll have to do the best I can do. Hopefully there won't be anything bad.

    I will definitely not give them a check until I can inspect the car and have all my concerns addressed. Thanks again.
     
  7. jkoya

    jkoya NA2 NSX

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    What color did you get ? Did you opt for FSD ?

    My Blue Model 3 spent two weeks at the Tesla Approved body shop getting all the paint defects corrected. Worst part was waiting the 2.5 months for the first available appointment after the initial consult.

    Good Luck tomorrow and hope you have fun driving the car on the way home !!!
     
  8. jonquiljo

    jonquiljo Supporting Member

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    I ordered a Red AWD dual motor Model 3. I did not opt for FSD, and will perhaps reconsider it if/when it becomes realistic to use.

    It turns out that much of the North Bay is expected to be “blacked out” by PG&E - stating late tonight. I don’t know if my particular location will be affected, but I do expect that traffic and freeways to be utter chaos. I am sending the Tesla delivery rep a message that I may not be able to go to San Francisco tomorrow.

    I have a disabled wife and other family member who is quite ill at the moment. Even if I could make it to San Francisco, I may not make it back. I cannot take that risk. Tesla has warned me that pick up is tomorrow or never, and I suspect that they will not save the car for me if I have a delay of a couple of days. PG&E has said that San Francisco itself would not be affected. No kidding!

    I am so sick of these PG&E games, that I wish that the State would just take over the utility and throw their executives in jail. If they go ahead and cut power to 800,000 accounts - the situation would be far worse than whatever wildfire risk that would be normal. IMO this is a blatant sign that PG&E cannot function properly in this safe.

    I don’t know who I am annoyed at more - Tesla for being so hard nosed that they cannot be flexible in delivering a car, or PG&E for being (IMO) a basic nuisance.
     
  9. sceptic

    sceptic Member

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    Because of pge shut down if you do go (and in the middle of the day I wouldn't guess traffic will be that bad - but I wouldn't want to drive during commute hours) tell them to make sure to have it fully charged (if they haven't thought of that themselves).

    I'm not in the blackout zone, (but in a county that is partly affected) but Tesla has sent a message to everyone in the general area to charge to 100% b/c of this, so they shouldn't have a problem with doing it for you.
     
  10. jonquiljo

    jonquiljo Supporting Member

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    #10 jonquiljo, Oct 8, 2019
    Last edited: Oct 9, 2019
    Thanks for your thoughts, but it's not about power for me. Marin (I live in N. Marin, close to Sonoma Co.) is now on the list and 101 is the only way out of here. Sonoma and Napa are likely to be totally shut down - forcing lots of people to simply leave - 101 S. to San Francisco. San Francisco (and possibly S. Bay) is the only safe haven - so people are probably renting every hotel room as we speak.

    It's all just up in the air right now with PG&E throwing it's "blackout tantrum" - to vent after being forced into filing Chapter 11.

    I've got a family with seriously ill members - and it would be irresponsible for me to run to SF to pick up a car in the middle of this mess. I e-mailed them earlier to cancel the car if they wanted to. It's just a car and can be re-ordered. Tesla doesn't care about anything but selling - though most of Fremont is on the PG&E hit list as of tonight! Most of their workers likely live in affected areas too.

    This is all just so pathetic. Charge your car 100%, but shower in cold water in the dark? This is 2019, not 1919!
     
  11. sceptic

    sceptic Member

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    Yes, I live in San Mateo and was considering an overnight to Novato in the next few days before this came up, but of course now I'm not doing that. The hotel I spoke to said they were not in the black out area.
    Anyway - have u asked if they will deliver the car to you? When I got mine (tho it was end of quarter) they would NOT allow me to pick it up they insisted it had to be delivered to my home!
     
  12. jonquiljo

    jonquiljo Supporting Member

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    An overnight in Novato? Even if the address is not on the list - the list will widen as conditions get worse on Thursday, etc. This is a man-made recreation of the earthquake of 1989, and people are buying it!

    You're probably safe in San Mateo, it's not north or west. To many big pockets to get angry down there. Up here, lots of my neighbors and contemplating 60kW generators - serious cash with if done to code.

    Long before this wildfire nonsense came out today, Tesla told me that the latest I could pick up my car was Wednesday. They were seriously nasty about it. With family health problems, etc. - I really stretched to find a time to come in tomorrow. They've been bugging me every day to complete the online contract so that there was little to do and I'd "complete in 15 minutes" in SF. Even Thursday was not an option with Tesla. Where's the "new buying experience" that Elon Must brags about?

    I figure I'll just reorder when life is a bit more normal in all respects here. But thanks.
     
  13. jkoya

    jkoya NA2 NSX

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    If it were me, I would do the same as you. Family would always come first over buying a car and as you said, it can always be re-ordered.
     
    • Like x 1
  14. jonquiljo

    jonquiljo Supporting Member

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    Thank you for your support. I really mean that! My home has not been shut off, but my concern is that I will be passing through large areas of shut down power. The freeways can come to a standstill. I could care less about a potential wildfire. As far as I am concerned this is about the fact that I may not get home for a very long while. Large areas are blacked out south of me, and even larger ones are blacked out north of me. In an hour or two, PG&E is supposed to shut off to another 250,000 customers. They don't say where, but there are supposedly about 400,000 out already. There will be a third wave of blackouts sometime this evening. PG&E is on a roll, and hiding behind their chapter 11 protection now.

    There is only one freeway (or even side road) that will get me to San Francisco. It may not be full of traffic, but it could easily be - certainly in a few hours.

    Tesla in San Francisco is being it's usual self. I just got a pathetic phone message from some manager at Tesla in San Francisco. He stressed that it was safe in San Francisco (no kidding, again!) - that their power was on. He said that my power should go off tonight - and that it was safe to go to San Francisco now. No kidding. Does he live north of where is is currently - doubtful, or he would have gone home hours ago.

    I'll call or e-mail him again and tell him to cancel the car - again. I can't imagine I'm the only person with a Tesla to be delivered who is "locked in" by these absurd conditions. I cannot be irresponsible when I have people who depend on me. So I can have a new car to play with?

    Does Tesla think we are so obsessed with their cars that we will do anything to meet their delivery dates
    - which do not include even an extra day or two of storage?
     
  15. OCR1

    OCR1 Active Member

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    I wouldn’t go out of my way to keep emailing them. You let them know you can’t make it. I bet they won’t even notice when you don’t show up. If it works out that you can pick up the car in the next couple of days just call to reschedule.

    But back to your original post. You need to spend at least 45 minutes inspecting the car, and you definitely should bring another person for a second set of eyes. We have so many frustrated owners here who rushed the delivery only to take the car home and find all sorts of problems with it that they did not see during their delivery. Don’t let that happen to you. Take your time and don’t be afraid to reject a car that requires any rework.

    Good luck with it. Keep us posted.
     
  16. CitiesSprinter

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    Family first. You have your priorities straight. It's not like they are discontinuing red LR AWD TM3s. Tesla, like any other company just wants to close the sale. They can make another one in just a little while and send it your way. Best wishes to you and your loved ones. I know it is hard, but the car can come later, especially when the power is back on.

    I recall when I was about to take delivery, at the end of the quarter late last month in SF, that the delivery center could hold the car for at least another 2-3 days for sure, so I would not worry, and even if they don't, no worries.. cars can be replaced. Don't fall for the high pressure tactics.

    Blessings to you and yours.
     
  17. jonquiljo

    jonquiljo Supporting Member

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    Thanks again for the support. This is not an easy decision. But, while I might not like it, it is obvious what to do. It's Tesla that is now bugging me incessantly. I've sent them enough e-mails and voicemails that it is all I will do.

    While I am sitting here, I will look up (if/while I still have Internet) 60kW generators. I've lived in this area long enough to know that the incompetence and stupid games will not stop in terms of PG&E. It will not be cheap. I think 60kW will handle a semi-large house with appliances and 7 tons (2 systems) of A/C. I guess we live in a 3rd world country out here.

    Tesla (IMO) has gone from good to "not so good" in just a couple of weeks. Their attitude is one whereby the competition will stomp on them when they come out with EV's on their own! No wonder my friends have been critical of Tesla and it's image. I'll re-order when the time is OK. A little customer service is far better than a few hundred bucks of supercharger miles!

    I was actually suspicious of the car when they told me it was ready for pick up about 5 days after the order. It has likely been in hiding in Fremont during Q3 end. Tesla's push to deliver ASAP was not a good sign. I've waited for Porsches before, and when they come in (even after several months) the dealers sit on them and let you take delivery when it is OK for you.
     
  18. jonquiljo

    jonquiljo Supporting Member

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    Thanks for the support. Family first for sure. It's a zoo around here! Totally fabricated, but a zoo nevertheless. I expect that SF could hold a lot of cars - and that it will. For some reason they have been "take it NOW" about delivery. I am really surprised by the "now" attitude. I'm a bit too old to worry about sales pressure, nor do I care.

    The manager at the SF dealer center just e-mailed me that my SA (never heard from him!) would terminate the sale. That's sweet. This sales advisor has never contacted me. I guess I'd better call Tesla within a couple of days.

    Again, thanks.
     
  19. jkoya

    jkoya NA2 NSX

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    @jonquiljo - I hope you don't lose power tonight and I will be praying for you and your family...

    Don't forget to take care of yourself also - Stay Safe !
     
  20. OCR1

    OCR1 Active Member

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    I’m sure Tesla could handle the communication better. But they have always had a policy of not holding cars. They probably had too many people change their minds while they turned down other customers. Who knows. I wouldn’t worry about it. There is no shortage of Model 3’s. You can just place the order again when you are ready.
     

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