TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Picking up tomorrow, Tesla said I have a 15 minute window to pickup, BS

Discussion in 'Model 3: Ordering, Production, Delivery' started by Donskipton, Jul 10, 2018.

  1. Donskipton

    Donskipton Member

    Joined:
    Apr 8, 2018
    Messages:
    24
    Location:
    Houston
    Hi Don!


    I am incredibly excited for you to be picking up your Tesla! Your 15-minute pickup appointment is scheduled for July 11th, 2018 @ 11:00AM at our Houston-North service center, located at:

    14820 North Fwy

    Houston, TX 77090

    281.982.7130


    To ensure there are no delays on during your appointment, please carefully review the information below for accuracy:

    My reply. Magan, I am looking forward to it but I can tell you right now I am going to take longer than 15 minutes to inspect before I accept. I dont expect any problems as I see most customers on teslamotorsclub.com are very happy but 15 minutes to inspect a 57K car is not acceptable, if you want to schedule a longer period some other day that is ok. don
     
    • Like x 6
    • Disagree x 2
    • Informative x 1
  2. MarkBrokeIt

    MarkBrokeIt Supporting Member

    Joined:
    Apr 21, 2018
    Messages:
    126
    Location:
    Seattle
    Sounds like you'll be skiptoning your delivery then?
     
    • Funny x 4
  3. skitown

    skitown Supporting Member

    Joined:
    Dec 28, 2015
    Messages:
    658
    Location:
    Central Idaho, U.S.A, Earth
    At first I thought you brokeit Mark, but then realized what you did there.
     
  4. Dana1

    Dana1 Supporting Member

    Joined:
    May 20, 2018
    Messages:
    298
    Location:
    Houston
    From the customer lounge go down the passageway. They do some final detailing in the bay seen in my avatar pic. I had about 15 minutes alone before they caught me and booted me out. Then you have your delivery time in another bay. I was initially concerned about time frame but, really, any visible issues you’ll see pretty quick. Anything hidden will show up later. She’ll connect your phone, show you how to close frunk, where tow eye and UMC is and you’re off after your photo with your car and a bow.
     
    • Helpful x 2
    • Informative x 1
  5. Garlan Garner

    Garlan Garner Well-Known Member

    Joined:
    Mar 31, 2016
    Messages:
    7,916
    Location:
    Chicagoland
    There is always an opportunity to take the car back.

    You aren't stuck with a car you don't want if you find a problem.
     
  6. eCharcoal

    eCharcoal Member

    Joined:
    Aug 31, 2017
    Messages:
    66
    Location:
    Chicagoland
    Best of luck, OP. My delivery is tomorrow, too!
    My delivery center told me I have 30 minutes.
     
  7. Garlan Garner

    Garlan Garner Well-Known Member

    Joined:
    Mar 31, 2016
    Messages:
    7,916
    Location:
    Chicagoland
    Maybe you can get others such as myself.....a delivery date.
     
  8. yay4vin

    yay4vin Member

    Joined:
    Jun 28, 2018
    Messages:
    14
    Location:
    Bay Area
    I picked up my car today, the delivery specialist was trying to rush me thru the process. There was a bit of glue on the top of the roof and she was trying to tell me that it's ok.
     
  9. eye.surgeon

    eye.surgeon Active Member

    Joined:
    Nov 18, 2014
    Messages:
    1,155
    Location:
    California
    #9 eye.surgeon, Jul 10, 2018
    Last edited: Jul 10, 2018
    You should demand they shut down the factory for an hour as a VIP tribute to your purchase. Don't they realize you spent several thousand dollars more than a loaded Camry on this M3, clearly you deserve to be treated like a Saudi Royal.
     
    • Funny x 15
    • Disagree x 5
    • Love x 4
    • Like x 3
  10. yay4vin

    yay4vin Member

    Joined:
    Jun 28, 2018
    Messages:
    14
    Location:
    Bay Area
    She took it back to detailing and they cleaned it. There was also a tiny scratch that they said they would fix at the service center and asked me to take it there in a week-10days.
     
  11. irishndude4

    irishndude4 Member

    Joined:
    Feb 16, 2018
    Messages:
    47
    Location:
    Pearland, TX
    I received the same email for Houston delivery. I managed to stretch it out to about 30 minutes. I probably had more luck with a 5pm delivery slot at the end of the day. If you keep asking questions, they probably won't flat out kick you out, but if you're just delaying there, and they are waiting to put another set of cars in the delivery bays, yeah, they may boot you. Good luck and let us know how it goes!
     
    • Like x 1
  12. Donskipton

    Donskipton Member

    Joined:
    Apr 8, 2018
    Messages:
    24
    Location:
    Houston
     
  13. Donskipton

    Donskipton Member

    Joined:
    Apr 8, 2018
    Messages:
    24
    Location:
    Houston
    Thanks for the tips. She told me 10 min on the phone. If they would not have pointed out the time “limit” I would have taken 10 min. But now i going to take the check list with me.
     
    • Funny x 2
    • Love x 1
  14. Donskipton

    Donskipton Member

    Joined:
    Apr 8, 2018
    Messages:
    24
    Location:
    Houston
    Yes i am getting fed up with this kind of service. I have been in the service business for 35 yrs and can afford a tesla because i think i treated my customer with respect.
     
    • Like x 1
    • Funny x 1
    • Love x 1
  15. Donskipton

    Donskipton Member

    Joined:
    Apr 8, 2018
    Messages:
    24
    Location:
    Houston
    Thanks. I will point that out. Sounds like a megan policy then, not a tesla policy.
     
  16. irishndude4

    irishndude4 Member

    Joined:
    Feb 16, 2018
    Messages:
    47
    Location:
    Pearland, TX
    She was actually really nice on the phone the 3 times or so I called prior to delivery, with helpful information. I did not meet her in person upon my actual delivery. My sense is they are working like crazy/overworked especially at the end of Q2 when I picked up.
     
  17. Uncle Paul

    Uncle Paul Active Member

    Joined:
    Nov 1, 2013
    Messages:
    1,746
    Location:
    Canyon Lake,CA
    Delivery has never before needed to handle this volume of cars. They want to spend as much time as possible, but with 5,000 model 3 and 2,000 model S/X coming out of the factory, and a 450,000 waiting list, they need to process the cars out quickly.
     
    • Like x 2
  18. Garlan Garner

    Garlan Garner Well-Known Member

    Joined:
    Mar 31, 2016
    Messages:
    7,916
    Location:
    Chicagoland
    I was told that there are 2 colors that take a long time to fix depending on the severity of a scratch. Both the Multicoat White and the Multicoat Red.
     
  19. Garlan Garner

    Garlan Garner Well-Known Member

    Joined:
    Mar 31, 2016
    Messages:
    7,916
    Location:
    Chicagoland
    I'm trying to find out if "any" cars are being made. Tesla isn't registering new VINS.
     
    • Disagree x 1
  20. AustinPowers

    AustinPowers Total Smeghead

    Joined:
    Jan 27, 2012
    Messages:
    1,799
    Location:
    Frankfurt, Germany
    I am hoping the process will be different over here, once Model 3s finally arrive at our shores - next year. Especially as there won't be people queueing up to get their car in our delivery centers, I am sure.

    Pre-setting a time limit like 15 minutes, or even 30, is just putting unneccessary stress on the customer, for many of whom buying a car in that price region is a huge event. Not once when buying a car, even a much cheaper one, was I put under pressure by the delivery specialists at the event. Many people (and especially older ones) just need time to inspect the car properly.

    I know in the US Tesla is under a lot of stress to get as many Model 3s into the hands of as many customers as possible. But that's not the fault of the customer and should certainly not put him in such a stressfull situation where he is rushed through the delivery process.
    There might be many people who are perfectly happy with a 15 minute time window, but those who are not should get the time they need without getting the feeling they should have to apologize for it. Rather the other way round actually.
     
    • Like x 3
    • Disagree x 2

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC